Andrew Gower

• Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
• Conducted thorough pre-trip inspections, identifying potential issues before they could impact performance or safety.
• Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
• Ensured accurate billing by collecting payment from customers at the time of service completion when necessary.

• Enhanced customer satisfaction by delivering orders promptly and accurately.
• Navigated efficiently through various routes for timely food deliveries.
• Collaborated with restaurant staff to confirm order accuracy before delivery.
• Increased repeat business by providing friendly and professional service to customers.
• Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
• Handled cash transactions accurately, maintaining financial integrity during each shift.
• Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.

I commenced truck driving in 2019 after ceasing employment with the RACQ.

I was initially an MR-licenced driver but upgraded to a HC and then an MC unrestricted operator. During the time that I spent driving, I was awarded a dangerous goods certification and an explosives clearance.

• Improved on-time delivery rates by effectively planning and executing efficient driving routes.
• Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
• Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
• Contributed to a decrease in fleet accidents by strictly adhering to safety protocols and continuously updating knowledge on current industry best practices.

I was a mechanic who worked predominantly with Holden dealerships and finished my mechanical career working for the RACQ. However, I was not awarded a trade certificate.

• Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
• Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Inspected and tested equipment to locate worn and damaged parts.

• Delivery of freight using all modes of transport available
• Forklift Operation
• Scanner operations for freight tracking
• Assistance with freight allocation
• Customer Service
• Training Assistance when required

• Use of 4.5t Forklift to relocate vehicles
• Light mechanical repairs, removal of vehicle parts and vehicle cuts
• Stripping vehicles of parts and performing quality checks
• Customer service
• Management of three other employees under myself
• Leadership tasks

• Roadside patrol assisting customers with general mechanical requirements
• Battery Sales
• Customer Service
• Docket Records
• Eftpos and Banking
• Record Keeping for BAS and Taxation purposes

• Roadside patrol assisting customers with general mechanical requirements
• Battery Sales
• Customer Service
• Docket Records
• Eftpos and Banking
• Towing and Recoveries

• Use of 4.5t Forklift to relocate vehicles
• Light mechanical repairs, removal of vehicle parts and vehicle cuts
• Stripping vehicles of parts and performing quality checks
• Customer service
• General tidy up of yard

• All aspects of light vehicle repairs including warranty and servicing
• Diagnostics on a wide range of late model vehicles
• Compiling reports from diagnostics after detecting a problem
• All aspects of Customer Service including liaising with both Mechanics and Customers

• Vehicle Diagnostics
• Dismantling engine assemblies
• Servicing of vehicles including transmissions
• Checking and repair steering mechanisms and various components
• Fitting and Balancing Tyres