Andrew Grieve
Port Kennedy,WA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
38
38
years of professional experience
Work History
Custody Officer
G4S Custodial Services
01.2022 - Current
- Supervised and controlled behaviour of up to 45 inmates daily.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Prepared reports to document incidents and violations.
- Attended to feeding, housing, and physical well-being of inmates.
- Responded to inquiries from inmates and other members of public.
- Safeguarded the well-being of officers and inmates alike through rigorous emergency preparedness drills and protocols.
- Conducted periodic cell inspections, ensuring cleanliness and compliance with facility standards.
- Established positive working relationships and maintained boundaries with resident offenders.
- Enforced rules and regulations to maintain order among inmates.
- Coordinated with other law enforcement personnel to exchange information.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
General Manager
Pilbara Motor Group
08.2021 - 10.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Fixed Operations Manager
Mandurah Holden
04.2010 - 07.2021
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Service Manager
Lane Ford
05.2000 - 04.2010
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Guided techs on automotive repair, tool usage and equipment operation.
- Followed up with customers during and after installations to verify satisfaction.
- Set and administered department budgets for expenditures, materials and labor.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Service Manager
Range Ford
03.1990 - 03.2000
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Guided techs on automotive repair, tool usage and equipment operation.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
Apprentice Mechanic
Centre Ford
03.1986 - 03.1990
- Took advantage of opportunities to learn new systems and repair procedures.
- Test drove vehicles before and after repairs to determine functionality, necessary actions or completion statuses.
- Cleared work areas of debris and organized supplies to maintain safety and appearance.
- Observed senior mechanics completing major repairs.
- Operated mechanic's tools and shop equipment safely to prevent damage.
- Kept personal appearance and all work areas neat and professional.
- Studied manuals and repair books to increase knowledge and mechanical understanding of vehicles.
- Attended all company and manufacturer training to increase knowledge.
Education
High School Diploma -
St Norbert Collage
Queens Park, Western AustraliaSkills
- Business Leadership
- Problem Anticipation and Resolution
- Hiring and Onboarding
- Administrative Management
- Policy Development and Enforcement
- Customer Service
- Focus and Follow-Through
- Performance Monitoring and Evaluation
- Management Team-Building
- Cost Management
- Government Rules and Regulations
- Safety and security enforcement
- Behaviour Modification
Timeline
Custody Officer
G4S Custodial Services
01.2022 - Current
General Manager
Pilbara Motor Group
08.2021 - 10.2022
Fixed Operations Manager
Mandurah Holden
04.2010 - 07.2021
Service Manager
Lane Ford
05.2000 - 04.2010
Service Manager
Range Ford
03.1990 - 03.2000
Apprentice Mechanic
Centre Ford
03.1986 - 03.1990
High School Diploma -
St Norbert Collage
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