Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Andrew Hall

Noarlunga Downs,SA

Summary

Experienced Senior Revenue Officer/Supervisor versed in staff management, analyzing and interpreting financial records and business practices to determine appropriate resolutions for both SALHN and patients/third parties interest.

Overview

20
20
years of professional experience

Work History

A/Supervisor, Hospital Billing – ASO4

SALHN Hospital Billing (Tonsley)
03.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints.
  • Evaluated employee performance and coached and trained to improve weak areas.

Senior Revenue Officer – ASO3

SALHN Hospital Billing (Tonsley)
01.2023 - 03.2024
  • Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
  • Promoted transparency through clear reporting of findings during audits, enhancing understanding between SALHN Revenue Operations and third parties.
  • Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
  • Utilized software tools (Such as Excel) to analyze financial data, pinpointing discrepancies for further investigation.
  • Mentored junior staff members, sharing valuable knowledge gained from working within Revenue Operations, and within SA Health generally.
  • Management of prosthesis billing, ensuring billing is checked for accuracy, then raised and sent off to health funds/third parties in a timely manner. A monthly update is then provided to management with total revenue raised.

Revenue Officer – ASO2

SALHN Hospital Billing (Tonsley)
04.2022 - 12.2023
  • Managing daily operations for inpatient billing.
  • Ensuring invoices are sent to patients or third parties in a timely manner.
  • Taking phone/email queries from patients or third parties and providing information, or escalating when necessary.
  • Running monthly reports to detect potentially lost revenue.

Admissions & Urology Booking Clerk – ASO2

Flinders Medical Centre
11.2017 - 04.2022
  • Enhanced productivity by multitasking with phone calls, emails, and walk-in inquiries.
  • Ensured timely communication with patients, confirming surgery details and addressing any concerns or changes.
  • Managed waitlists effectively to maximize efficient use of elective surgery lists
  • Provided exceptional customer service while resolving conflicts or issues related to surgery dates or cancellations.

Urology Department Secretary (Relieving) – ASO2

Flinders Medical Centre
10.2019 - 02.2020
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Maintained a professional office environment through effective organization, inventory management, and supply ordering processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Enhanced interdepartmental communication by scheduling and coordinating meetings, conferences, and events.

Elective Surgery Project Officer (Relieving) – ASO4

Flinders Medical Centre
08.2019 - 10.2019
  • Kept senior management well-informed by preparing and presenting project status reports.
  • Gathered and organized supporting materials for meetings and project updates.
  • Analyze data and provide updates to management to help with decision making.

Admissions & Discharges Clerk – ASO2

Repatriation General Hospital
01.2013 - 11.2017
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Organised admission and co-ordination of patients.
  • Worked over a 24/7 roster.

Patient Liaison Officer (Relieving) – ASO3

Repatriation General Hospital
05.2017 - 06.2017
  • Liaise with newly admitted patients and sign their admission up as private where possible, increasing hospital revenue.
  • Arrange completion of all necessary paperwork so billing can be processed in a timely manner.

Kmart Australia (Oaklands Park)
01.2005 - 01.2013
  • Customer service, stockroom supervisor, photo lab technician and more.

Education

Diploma - Financial Planning

Monarch Institute
Online
04.2022

Certificate 3 - Financial Services

TAFE SA
Online
10.2019

High School Diploma -

Seaview High School
Seacombe Heights, SA
12.2008

Skills

  • Data analysis
  • Complex problem solving
  • Training and mentoring
  • Goal-Oriented
  • Staff management
  • Processes and procedures
  • Staff development

References

Shelley Davey

A/Manager, Hospital Billing

SALHN Finance, Revenue Services

shelley.davey@sa.gov.au

(08) 8204 4080 / 0411 101 219


Mark De Ritter

Manager, Revenue Operations

SALHN Finance, Revenue Services

mark.deritter2@sa.gov.au

(08) 7117 0313


Rhys Davis

Supervisor, Private Practice Billing

SALHN Finance, Revenue Services

rhys.davis@sa.gov.au

(08) 7117 0339

Timeline

A/Supervisor, Hospital Billing – ASO4

SALHN Hospital Billing (Tonsley)
03.2024 - Current

Senior Revenue Officer – ASO3

SALHN Hospital Billing (Tonsley)
01.2023 - 03.2024

Revenue Officer – ASO2

SALHN Hospital Billing (Tonsley)
04.2022 - 12.2023

Urology Department Secretary (Relieving) – ASO2

Flinders Medical Centre
10.2019 - 02.2020

Elective Surgery Project Officer (Relieving) – ASO4

Flinders Medical Centre
08.2019 - 10.2019

Admissions & Urology Booking Clerk – ASO2

Flinders Medical Centre
11.2017 - 04.2022

Patient Liaison Officer (Relieving) – ASO3

Repatriation General Hospital
05.2017 - 06.2017

Admissions & Discharges Clerk – ASO2

Repatriation General Hospital
01.2013 - 11.2017

Kmart Australia (Oaklands Park)
01.2005 - 01.2013

Diploma - Financial Planning

Monarch Institute

Certificate 3 - Financial Services

TAFE SA

High School Diploma -

Seaview High School

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