Andrew Hamersley

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Formulated policies and procedures to streamline operations.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Trained new employees on proper protocols and customer service standards.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Implemented business strategies, increasing revenue and effectively targeting new markets.

• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Trained and motivated employees to perform daily business functions.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Served as principal stakeholder over organization's complete operations.
• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Prepared annual budgets with controls to prevent overages.

• Gathered and organized materials to support operations.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Used job-related software to draft and finalize written correspondence and documentation.
• Utilized proactive communication abilities to resolve employment-related disputes.
• Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.

• Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.
• Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.
• Provided exceptional customer service to diverse clientele even in high-stress environments.
• Reviewed current contracts to identify upcoming contract expirations and coordinated with stakeholders to analyze contract renewals and re-negotiation.
• Negotiated with bidders to achieve fair, reasonable and positive outcomes.
• Negotiated optimal contract terms and conditions to lessen business risk and maximize financial objectives.

Drilled Water bores across the Pilbara for Rio Tinto and BHP.