Summary
Overview
Work History
Skills
References
Timeline
Generic

Andrew Hansen

Holmview

Summary

Dependable worker, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to secure entry-level position.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Mitre 10
03.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Mitre 10
01.2024 - 03.2024
  • Developed strong relationships with customers by providing personalized assistance and support
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Developed strong customer relationships to encourage repeat business
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification

Contractor Painter

Mals Painting Services, Direct Painting Services
07.2013 - 05.2019
  • All Aspects of painting
  • Customer service and Marketing
  • Dealing with builders, managers, members of public
  • Manage phone & email inquiries
  • Handle job disputes & complaint resolution
  • Book appointments
  • Glossing Architrave’s and doors
  • Rough Quotes and Invoicing
  • Painted surfaces using brushes, spray guns, and paint rollers
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials

Apprentice Painter

Brush Magic Painting
09.2011 - 07.2012
  • Painted surfaces using brushes, spray guns, and paint rollers
  • Climbed scaffolding, staging, ladders, and planks to reach work area surfaces
  • Conducted final work check to assess quality and make corrections if necessary

Maintenance Assistance

Logan Diggers
08.2010 - 08.2011
  • Performed cash handling duties including clearance of gaming machines at the end of every shift
  • Performed regular maintenance and repairs on gaming machines to support continuous operation

Skills

  • Strong Work Ethic
  • Creative Thinking
  • Punctual and Dependable
  • Customer service skills and experience
  • Issue Resolution
  • Team Player
  • Eftpos
  • Cash handing
  • Basic Computer skill

References

  • Justin Allwood, General manager, Mitre10 Clermont, 0458 601 810
  • Lauren Allwood, Accounts manager, Mitre10 Clermont, (07) 4983 1304

Timeline

Customer Service Representative

Mitre 10
03.2024 - Current

Customer Service Representative

Mitre 10
01.2024 - 03.2024

Contractor Painter

Mals Painting Services, Direct Painting Services
07.2013 - 05.2019

Apprentice Painter

Brush Magic Painting
09.2011 - 07.2012

Maintenance Assistance

Logan Diggers
08.2010 - 08.2011

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Andrew Hansen