Andrew Hemsworth

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Educated clients on new products or services to increase customer engagement with brand.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
• Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.

• Reached out to potential customers via telephone, email, and in-person inquiries.
• Generated new business with marketing initiatives and strategic plans.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Technical review of new product enquiries relative to production capability and capacity

Managed customer and internal technical enquiries and facilitated development of product data sheets for quotations and sales order acknowledgements.

• Documented and certified material quality of each batch of wheel and axle production by testing batch samples in accordance with specifications.
• Proscribe heat treatment parameters for all production of wheels and axles.
• Controlled shaping of metals through casting, rolling and forging procedures.