Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Andrew Hicks

Andrew Hicks

Sheldon,QLD

Summary

I have over five years of experience in Customer service, Employment Services, and Student Services. Helping People into Employment and Study. Achieving Goals. I can communicate through problems, improve customer satisfaction, and drive overall Performance. Speaking to Potential employers who need staff. Helping Clients to get into long-term Employment changing their lives. Well-versed in developing job opportunities, vocational plans and specialized support strategies to address work-related, behavioural or other barriers to gainful employment. Highly analytical and organized with a forward-thinking and adaptable approach. Outgoing Employment Consultant with five years of expertise in assisting job candidates pursuing suitable employment. Successful at helping clients determine what skills and experience to include in resumes. Motivated to help as many people as possible achieve career goals. Hardworking Manager with expertise in office-based and field supervision of employment consultants. Collaborates with vocational representatives and other departments to develop and implement comprehensive support services. Motivated Employment Consultant with five years of experience in matching jobseekers with appropriate employers. Skillful teaching job search techniques and holding workshops and one-on-one training sessions. Practiced in working with individuals of all career types, education backgrounds, and skill levels. Outgoing Employment Consultant with five years of expertise in assisting job candidates pursuing suitable employment. Successful at helping clients determine what skills and experience to include in resumes. Motivated to help as many people as possible achieve career goals. Positive, upbeat individual with knack for understanding and supporting others. Possesses knowledge in career development strategies and effective communication techniques, along with skills in coaching and mentoring. Committed to helping individuals achieve their career goals and enhance their professional growth. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Employment Coach

Connect2Group
04.2024 - 11.2024
  • Enhanced client employability by identifying skill gaps and providing targeted coaching sessions.
  • Connected clients to relevant resources such as training programs or educational opportunities that aligned with their career goals.
  • Managed a diverse caseload of clients with differing needs and backgrounds, ensuring personalized attention and support.
  • Leveraged knowledge of local labor market trends to inform clients'' job search strategies and expectations.
  • Reduced the duration of unemployment for clients by effectively matching their skills with available job opportunities.
  • Collaborated with local employers to create job opportunities for clients, fostering strong community partnerships.

Employment Consultant

APM Employment Services
03.2023 - 12.2023
  • Post Placement- Dealing with all kinds of situations and employment problems
  • Resigned from position to relocating
  • Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
  • Proofread and edited clients' resumes to improve interview chances.
  • Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
  • Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
  • Reviewed, tracked and coordinated employment referrals.
  • Exemplified excellent communication skills when liaising between hiring managers and candidates ensuring a smooth hiring process.
  • Analyzed data from past placements to identify successful strategies implemented within the organization leading to higher placement rates.
  • Established strong relationships with local businesses and community organizations to expand employment opportunities for clients.
  • Tracked clients' progress in [Software] database to provide monthly reports.
  • Collaborated with employers to identify job openings, matching candidates with suitable opportunities for success.
  • Cultivated a diverse network of professional contacts across various industries beneficial in connecting clients with potential opportunities.
  • Matched clients to open positions based on skills and work requirements.
  • Maintained records of consumer employment activity such as potential and current employers.

Employment Consultant-Reverse Marketing Role

Breakthru People Solutions
03.2022 - 12.2022
  • Customer Service, Manage Case Load, PPS-Ongoing Support, Job Plains, Work History
  • Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
  • Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
  • Reviewed, tracked and coordinated employment referrals.
  • Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
  • Updated client records to reflect personal information, qualifications and career aspirations.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Assisted with writing job postings and job descriptions for boards.

Reverse Marketer

Help Enterprises
09.2021 - 01.2022
  • Actively reverse market participants to potential employers, including undertaking marketing activities to build employer networks and vacant positions
  • Cooperating with internal teams and other sites to increase workflow
  • Conduct cold-call canvassing via telephone contacts and develop networks with employers
  • Job placement via a work trial or paid employment
  • Achieving and maintaining job placement & activity targets
  • Encourage and motivate job seekers through appropriate activities, such as job clubs
  • Achieved 27 placements in first 30 days
  • Reason for leaving change in Management.
  • Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue [Number]%.
  • Boosted sales through the creation and execution of targeted advertising campaigns.
  • Established fruitful partnerships with industry influencers, expanding brand reach and potential customer base.
  • Drove customer loyalty programs, enhancing client retention rates and long-term revenue growth.

  • Provided expert advice on best practices for content creation, distribution channels optimization, and target audience definition.

Supervised a work for the dole activity

Happy Hampers
01.2020 - 01.2022
  • Providing excellent customer service to callers requiring assistance for volunteers and issues that would arise
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Worked with Directors to resolve all problems, improve operations and provide exceptional customer service
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Reason for leaving: Closed down due to COVID-19

Sales/Customer Service Representative

DJ City
02.2017 - 01.2019
  • Described products to customers, thoroughly explaining details and care of merchandise
  • Responded to customer requests for products, services and company information
  • Conducted inbound & outbound sales calls
  • Demonstrated products
  • Communicated via web chat with customers
  • Reason for leaving: I Moved and the store was too far from my new residence- Was when living in VIC
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Cert 4 - Children, Youth and Family support

TAFE QLD
QLD
01.2025

FIRST AID - FIRST AID

FIRST AID PRO
Brisbane, QLD
09.2022

High School Diploma -

Redcliffe State High School
01.2017

Skills

  • Documentation skills
  • Resume development
  • Planning skills
  • Role Modeling
  • Strategic Planning
  • Interview preparation
  • Human resources procedures
  • Workforce Development
  • Records documentation
  • Resume Writing

Additional Information

REFERENCES:


Employment Services

Team Leader: Angela.Cropp@connect2group.org.aut:

07 3286 7166m: 0411 464 429

w: www.connect2group.au


Personal Reference:

Ty Ryan

M:0477-155493

ty_ryan1@hotmail.com

Timeline

Employment Coach

Connect2Group
04.2024 - 11.2024

Employment Consultant

APM Employment Services
03.2023 - 12.2023

Employment Consultant-Reverse Marketing Role

Breakthru People Solutions
03.2022 - 12.2022

Reverse Marketer

Help Enterprises
09.2021 - 01.2022

Supervised a work for the dole activity

Happy Hampers
01.2020 - 01.2022

Sales/Customer Service Representative

DJ City
02.2017 - 01.2019

Cert 4 - Children, Youth and Family support

TAFE QLD

FIRST AID - FIRST AID

FIRST AID PRO

High School Diploma -

Redcliffe State High School
Andrew Hicks