Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Holmes

Brendale QLD,QLD

Summary

Experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of technical support procedures and have experience in C# and C++. Skilled in identifying and resolving complex technical problems.

Overview

3
3
years of professional experience

Work History

Helpdesk Assistant

Northside Christian College
06.2021 - Current
  • Enhanced student and staff satisfaction by resolving technical issues and providing timely solutions.
  • Assisted students and staff with software installation, ensuring proper setup and smooth operation.
  • Collaborated with team members to solve complex problems and provide top-notch support services.
  • Reduced ticket backlog through diligent follow-up and prioritization of tasks.

Education

Bachelor of Information Technology / Mathematics - Computer Science

Queensland University of Technology
Brisbane, QLD
06.2025

Skills

  • Technical Support
  • Experience with C# and C
  • Problem-Solving
  • Team Collaboration

Timeline

Helpdesk Assistant

Northside Christian College
06.2021 - Current

Bachelor of Information Technology / Mathematics - Computer Science

Queensland University of Technology
Andrew Holmes