Andrew Holmes
Brendale QLD,QLD
Summary
Experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of technical support procedures and have experience in C# and C++. Skilled in identifying and resolving complex technical problems.
Overview
3
3
years of professional experience
Work History
Helpdesk Assistant
Northside Christian College
06.2021 - Current
- Enhanced student and staff satisfaction by resolving technical issues and providing timely solutions.
- Assisted students and staff with software installation, ensuring proper setup and smooth operation.
- Collaborated with team members to solve complex problems and provide top-notch support services.
- Reduced ticket backlog through diligent follow-up and prioritization of tasks.
Education
Bachelor of Information Technology / Mathematics - Computer Science
Queensland University of Technology
Brisbane, QLD06.2025
Skills
- Technical Support
- Experience with C# and C
- Problem-Solving
- Team Collaboration
Timeline
Helpdesk Assistant
Northside Christian College
06.2021 - Current
Bachelor of Information Technology / Mathematics - Computer Science
Queensland University of Technology
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