Summary
Overview
Work History
Skills
Courses and Certificates
Place of birth
Personal Information
Hobbies and Interests
References
Timeline
Generic

ANDREW HOPE

KAMBAH,Australia

Summary

I currently work on the Joint Agency Task Force, Operation Sovereign Borders as the Assistant Director of Strategic Communication, in charge of procuring services offshore, contract & financial management, intelligence reporting and I hold a Negative Vetting 2 clearance.


I pride myself on being a professional with a strong background in leadership (management, development, promoting positive culture) in corporate and operational environments. I am eager to drive strategic initiatives and streamline processes to my staff can work to live, not live to work.


I strive to encourage team collaboration, deliver consistent results and keep morale high while adapting effectively to evolving demands. I posses strong problem-solving abilities and proactive mindset which enable me to make decisions under pressure, ensuring organizational goals are met efficiently and effectively.

Overview

8
8
years of professional experience

Work History

Assistant Director, Strategic Communications, Joint Agency Task Force, Operation Sovereign Borders

Australian Border Force
12.2021 - Current
  • Work collaboratively as part of a high-performing team to achieve the successful implementation of the Australian Government's anti-people smuggling strategic communication campaign to raise awareness of Australia's border protection policies to deter potential illegal immigrants from travelling illegally to Australia by boat.
  • Lead my team through our annual procurement and budget cycle, while establishing team priorities, maintaining schedules to adhere to deadlines and monitoring performance.
  • Lead sentiment reporting, research and analysis with a strong ability to draw strategic conclusions and identify trends from open source and classified reporting to understand target audience behaviour and media consumption habits to monitor emerging and enduring narratives.
  • Maintain of a broad awareness of geo-political factors that would impact on target audience movement, behaviour, and motivations.
  • Support Account Managers by engaging in regular liaison with overseas Posts to build productive working relationships in support of the effective execution of communication activity in priority locations.
  • Prepare briefs and high-level advice on anti-people smuggling communication matters for Portfolio Ministers, Department of Home Affairs and Australian Border Force executive, and JATF stakeholders
  • Provide support to the Director in the overarching management of the campaign and management of stakeholder relationships
  • Professionally represent the Section and maintain stakeholder relationships with internal and external service providers/contacts/stakeholders.
  • Lead and manage key finance and procurement functions including but not limited to complex annual procurement processes, contract implementation, management and variations, payment of invoices, management of BRACS and accurate forecasting, accruals, journals and financial commentary.
  • Actively contribute to the design, implementation, monitoring and evaluation, contract and stakeholder management to ensure service provider accountability and delivery on contractual obligations to maintain the success of the Department's anti-people smuggling campaign.
  • Drive a positive culture by promoting open communication among staff members and celebrating successes together as a team.

A/g Assistant Director, Telecommunications and Passenger Name Record (PNR) Policy

Department of Home Affairs
04.2021 - 12.2021
  • Manage the day-to-day operations, training, development and performance management for a small team who process and disseminate sensitive telecommunications data to intelligence analysts and investigations officers.
  • Manage the development of relevant plans, policies, procedures and education strategies.
  • Undertake research, draft documents and prepare and contribute to briefing requests.
  • Manage appropriate information security, privacy and record keeping processes.
  • Undertake liaison, representational and information sharing functions with telecommunication carriers, relevant areas of the department and law enforcement agencies.
  • Utilise multiple software platforms to access a range of telecommunication services and products.
  • A high level understanding of relevant legislation, or the ability to quickly acquire, and how it applies to the lawful collection and dissemination of sensitive information.
  • Ability to make decisions on the lawfulness of requests for information to telecommunication carriers.

A/g Assistant Director, Culture Strategy/COVID-19 Task force

Department of Home Affairs
12.2019 - 04.2021
  • Lead a team to drive effective engagement with internal and external stakeholders, for collaboration of a complete and effective Blueprint Implementation Program closure report.
  • Identify and develop an innovative product, to be known as the Culture Hub.
  • An interactive platform for staff to contribute to the construction of the Departments culture and positive work environment.
  • Seconded to the COVID-19 task force - contribute to accurate and timely responses to internal stakeholder queries with restrictions at work within the COVID-19 environment.
  • Develop fact sheets, protocols and web content to keep staff informed on Departmental priorities and safety regulations within the COVID-19 Environment.
  • Create and publish communications with internal stakeholders to provide All Staff Messages and coordinate the return to working from work environment for ACT, NSW, SA and VIC.

Audit and Policy Officer / APS6

Department of Home Affairs
06.2019 - 04.2021
  • Contribute to the conduct of complex research and analysis of various issues to provide evidence-based advice and recommendations.
  • Liaise with various stakeholders to ensure audit recommendations are understood and the owner for the recommendation can implement the recommendation to mitigate risk and present closure to the audit committee.
  • Reviewed legislative and regulatory documents, analyzed implications and shared findings.
  • Prepare correspondence and documentation and maintain accurate records of discussions and decisions.
  • Maintained a strong understanding of relevant legislation, ensuring compliance within all drafted policies.
  • Support engagement and consultation processes with a broad range of stakeholders across government and industry (such as Australian Border Force, Australian National Audit Office, airlines, airports and peak industry bodies) to inform policy development and advice on transport security, trade and traveller facilitation issues, risk mitigation and recommendations for closing active audits.
  • Developing processes, procedures and tools that support the implementation of transport security, trade and traveller policies that enhance security and trade facilitation outcome.

Team Leader / APS6 - Benefit Payments

Commonwealth Superannuation Corporation
06.2018 - 12.2018
  • Manage a team of benefit processing officers and identify trends to provide effective coaching to develop staff.
  • Assist with workforce planning to maintain staff levels in peak periods.
  • Assist managers with day to day tasks.
  • Liaise with teams within CSC to develop training guidelines, policies and procedures for Defined Benefit Payments.
  • Build team culture in line with management vision, to implement change effectively.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Team Leader / APS6 - Scheme Determinations

Commonwealth Superannuation Corporation
10.2016 - 06.2018
  • Manage a team of case assessors and senior case assessors conduction medical retirement, hardship, deceased estate and partial invalidity claims, and identify trends to provide effective coaching to develop staff.
  • Quality assure work of staff to assist in development opportunities which contribute towards performance agreements.
  • Assist with workforce planning to maintain staff levels in peak periods.
  • Provide sound technical knowledge to staff, management and internal and external stakeholders.
  • Assist managers with day-to-day tasks.

Skills

  • Good knowledge of computers and associated software, proprietary website maintenance, photographic library maintenance and IT support
  • Ability to communicate and interact effectively with a wide range of internal and external stakeholders, either face to face or digitally
  • Knowledge, skills and confidence to use initiative and solve problems, analyse intelligence to build sentiment reports for the Joint Agency Taskforce, Operation Sovereign Borders
  • I have demonstrated the ability to work autonomously and consistently in demanding environments where my actions directly affect the livelihood of principals and colleagues equally This includes late nights and weekend where operationally required
  • Strong personal skills and proven ability to contribute to a productive team‐work environment
  • Strong ethical commitment to maintaining employer, colleague and client confidentiality
  • A strong desire to apply new and existing skills and knowledge to meet challenges
  • Learning new skills and where to find answers allows me to broaden my capability to work autonomously and efficiently
  • A strong desire to continue study in work related fields to better solidify myself as an asset to my employer
  • Worked on multiple recruitment, hiring, and onboarding processes for new employees
  • Can easily established open and professional relationships with team members to achieve quick resolutions for various issues
  • Staff management & development

Courses and Certificates

  • Certificate IV in Contract & Procurement
  • Propaganda and Information Warfare, National Security College
  • Information Operations, Professional Development Program, SERA
  • Certificate IV in Government Investigations
  • Advanced writing course (APS5)
  • Microsoft Excel intermediate course
  • Mental Health and First Aid course
  • Customer Focus course
  • Developing Future Leaders course
  • Get WOKE completion, working with Millennials

Place of birth

Parkes, NSW

Personal Information

  • Date of Birth: 02/19/85
  • Gender: Male
  • Nationality: Australian
  • Driving License: C, R
  • Marital Status: Married

Hobbies and Interests

  • I race BMX with my two sons.
  • Camping
  • Hiking
  • Outdoors
  • Guitar and ukulele
  • DIY around the house
  • Lawn enthusiast

References

Available on request.

Timeline

Assistant Director, Strategic Communications, Joint Agency Task Force, Operation Sovereign Borders

Australian Border Force
12.2021 - Current

A/g Assistant Director, Telecommunications and Passenger Name Record (PNR) Policy

Department of Home Affairs
04.2021 - 12.2021

A/g Assistant Director, Culture Strategy/COVID-19 Task force

Department of Home Affairs
12.2019 - 04.2021

Audit and Policy Officer / APS6

Department of Home Affairs
06.2019 - 04.2021

Team Leader / APS6 - Benefit Payments

Commonwealth Superannuation Corporation
06.2018 - 12.2018

Team Leader / APS6 - Scheme Determinations

Commonwealth Superannuation Corporation
10.2016 - 06.2018

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