Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Hume

ADELAIDE,SA

Summary

Detail-oriented Claims Manager with 7 years of experience in the insurance industry. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process and Suncorp core values.

Overview

18
18
years of professional experience

Work History

Claims Manager

Terri Scheer Insurance
04.2022 - 04.2023
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
  • Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
  • Determined proper course of action for claims processing.
  • Documented and communicated timely claims information while supporting accurate outcomes.

Insurance Sales Agent

APIA Insurance
11.2015 - 04.2022
  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Followed up promptly with interested clients to close sales.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.

Police Officer

South Australia Police
08.2007 - 08.2014
  • First responder.
  • Conducted preliminary investigations at scenes of major crimes.
  • Apprehended offenders and conducted interviews and interrogations.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Investigated crimes, accidents, offenses, damage to property and prepared files for prosecution.
  • Conducted witness and suspect interviews and gathered details regarding incidents to determine best course of action.

Phone Representative

Optus Telecommunications
01.2005 - 07.2007
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Processed debit and credit card and electronic check payments.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

Diploma - Audio Engineering

SAE
Adelaide, SA

Skills

  • Corporate Social Responsibility
  • Legal Proceedings Knowledge
  • Quality Assurance
  • Report and Records Review
  • Manage Settlements
  • Determine Coverage
  • Property Claims
  • Claims Analysis

Timeline

Claims Manager

Terri Scheer Insurance
04.2022 - 04.2023

Insurance Sales Agent

APIA Insurance
11.2015 - 04.2022

Police Officer

South Australia Police
08.2007 - 08.2014

Phone Representative

Optus Telecommunications
01.2005 - 07.2007

Diploma - Audio Engineering

SAE

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