Andrew Irvine
Cape Paterson,VIC
Summary
Dynamic Plumber and Field Service Technician with Zip Water, recognized for enhancing operational efficiency through expert troubleshooting and preventative maintenance. Proven ability to foster customer relationships and mentor teams, while ensuring compliance with safety protocols. Committed to continuous learning and skilled in piping installation and repairs, driving exceptional service and client retention.
Overview
30
30
years of professional experience
Work History
Plumber/Field Service Technician/Service Manager
Zip Water
Melbourne, VIC
08.1993 - Current
- Installed and repaired Zip Water systems in residential and commercial settings, ensuring compliance with local codes.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Mentored new plumbers/technicians sharing industry expertise to improve overall team performance.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Eliminated risks by correctly identifying potential safety hazards.
- Increased client retention, providing exceptional customer service through timely project completion.
- Developed customer relationships to ensure satisfaction and repeat business.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Developed and maintained relationships with key stakeholders to drive service improvements.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Education
Plumbing
Dandenong Tafe
Melbourne, VICSkills
- Plumbing repairs
- Skilled with both hand and power tools
- Troubleshooting
- Continuous learning commitment
- Problem solving prowess
- Team collaboration aptitude
- System testing
- Preventative maintenance planning
- Staff management
- Installation and maintenance
- Safety protocols
Decision-making
Timeline
Plumber/Field Service Technician
Zip Water
08.1996 - Current
Plumbing
Dandenong Tafe