Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ANDREW JEFFREY

Grafton

Summary

Dynamic leader with a proven track record at Serco - Clarence Correctional Centre, adept in cultural guidance and conflict resolution. Excels in fostering cultural competency and reintegration success, leveraging strong communication and problem-solving skills. Achieves significant rehabilitative outcomes through effective leadership and strategic partnerships.

Overview

3
3
years of professional experience

Work History

Aboriginal Cultural and Spiritual Guidance Advisor

Serco - Clarence Correctional Centre
05.2023 - Current
  • Play a pivotal role in ensuring that Aboriginal and Torres Strait Islander inmates receive high quality culturally appropriate care and cultural guidance.
  • Develop positive rapport with indigenous inmates to support their engagement in rehabilitation and reintegration processes
  • Work within a multi-disciplinary team to achieve rehabilitative outcomes for inmates, and to support their successful reintegration into the wider community
  • Provide culturally appropriate support and information to increase the cultural competency of non-Aboriginal staff, through the delivery of day to day support and the cultural awareness aspect of Serco's Primary Training Course
  • Develop and maintain effective relationships with relevant services, networks, and communities and utilise these relationships to support, inform and create cultural connectedness for our indigenous inmates.
  • Manage personal risk by complying with relevant policies and procedures.
  • Comply with Work Health and Safety policies and guidelines to support the safety of self and others

Project Officer

North Coast Aboriginal Development Alliance
04.2022 - 05.2023
  • Played a pivotal role in ensuring that Aboriginal and Torres Strait Islander clients received high quality culturally appropriate care and cultural guidance.
  • Developed and maintained effective relationships with services, networks, and communities that exist in the local area, to inform and create cultural connectedness within our community
  • Worked within tight deadlines and in an agile environment.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Associate Degree - Associate Degree of Policing Practice

Charles Sturt University

Diploma of Leadership And Management

TAFE NSW
NSW
04-2025

Cert IV - Correctional Practice (Case Management)

Asset College
Online
05-2024

Cert IV - Correctional Practice (CSC40122)

Asset College
Online
02-2025

Internal Training

Serco
Grafton

Managing At Risk Inmates (RIT)

Corrective Services NSW Academy
NSW
01-2024

Beginner Computer Skills

TAFE NSW
NSW
11-2023

Skills

  • Highly developed conflict resolution, communication and negotiation skills
  • Leadership and management skills, developed across a variety of environments
  • Problem solving skills
  • Time management and prioritisation skills

Accomplishments

  • Serco staff recognition quarterly award for demonstrating Serco's values (Pride) in the Aboriginal Cultural and Spiritual Guidance role - October 2024
  • Serco staff recognition for going above and beyond in the Aboriginal Cultural and Spiritual Guidance role - July 2024


Timeline

Aboriginal Cultural and Spiritual Guidance Advisor

Serco - Clarence Correctional Centre
05.2023 - Current

Project Officer

North Coast Aboriginal Development Alliance
04.2022 - 05.2023

Associate Degree - Associate Degree of Policing Practice

Charles Sturt University

Diploma of Leadership And Management

TAFE NSW

Cert IV - Correctional Practice (Case Management)

Asset College

Cert IV - Correctional Practice (CSC40122)

Asset College

Internal Training

Serco

Managing At Risk Inmates (RIT)

Corrective Services NSW Academy

Beginner Computer Skills

TAFE NSW

Similar Profiles

CREATE PROFILE
ANDREW JEFFREY