Andrew J. Lynton

As General Manager, I was responsible for overseeing all aspects of daily operations in a variety of venues, including food, beverage, entertainment, accommodation, staff management & strategic planning. I led teams of 40 - 50 staff, ensuring smooth operations and high levels of service.

Key responsibilities and achievements included:

• Operational Oversight: Managed day-to-day operations, ensuring efficient service delivery, high customer satisfaction and compliance with WHS regulations.
• Team Leadership & Development: Recruited, trained, and coached causal & full time team members. Promoted a collaborative, positive workplace culture through effective training and employee engagement initiatives.
• Financial Management: Led yearly budgeting and financial forecasting, closely monitored and reviewed P&L reports, and implemented strategies to increase profit and overall revenue.
• Stock & Inventory Management: Supervised inventory control, stock ordering, and supplier relations, ensuring optimal stock levels, minimizing waste & reviewing cost of goods on a weekly/monthly basis
• Stakeholder and Client Relations: Built and maintained strong relationships with key stakeholders, contractors, and vendors, contributing to successful contracts, business expansion and long-term partnerships.
• Problem Solving & Crisis Management: Addressed operational challenges, resolved customer complaints, and handled emergencies, ensuring minimal disruption to service.
• Marketing & Strategic Planning: Developed and executed marketing strategies that enhanced brand visibility, drove customer engagement.
• Future Planning: Worked closely with senior leadership to define long-term goals, operational improvements, and strategic growth initiatives.

• Over the years working at the Lewis Hotels group I had the chance to manage all of their venues, learning all areas of a hospitality venue from bartender to General Manager

• I worked with the Feros group for a brief time over the Christmas break working in 3 of their venues