ANDREW JOHNSON
MOUNT ISA,QLD
Summary
Resourceful Co-Owner known for high productivity and efficient task completion. Possess key skills in strategic planning, financial management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless business operations and growth. Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
35
35
years of professional experience
Work History
Co-Owner
PIERMARK UPHOLSTERY
ALBANY, AUCKLAND NEW ZEALAND
01.2018 - 04.2025
- Managed daily operations of upholstery business, ensuring smooth workflow.
- Trained and mentored new staff on upholstery techniques and customer service.
- Oversaw inventory management and ordering of upholstery materials and supplies.
- Developed marketing strategies to promote services and attract new clients.
- Established relationships with suppliers to secure quality materials at competitive prices.
- Coordinated client consultations to understand design preferences and project scope.
- Implemented quality control measures to maintain high standards in finished products.
- Resolved customer inquiries and complaints, enhancing overall client satisfaction.
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Collaborated with other co-owners on strategic decisions related to the company's growth plan.
- Oversaw customer service activities to ensure quality standards were met or exceeded.
- Monitored expenses closely to stay within allocated budgets for each project and initiative.
- Established policies and procedures to ensure compliance with local, state, and federal regulations.
- Negotiated contracts with vendors and suppliers to secure the best terms possible.
- Created marketing campaigns to promote products and services.
- Ensured that all safety protocols were followed at all times within the workplace.
- Developed strategies for increasing customer loyalty and satisfaction.
- Coordinated special events such as product launches or promotional campaigns.
- Recruited, trained, evaluated, and supervised staff members across multiple departments.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Built relationships with key stakeholders such as clients, partners, investors.
- Provided leadership and guidance to employees while fostering a collaborative environment.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Developed plans for expanding business operations into new markets domestically and internationally.
- Maintained a comprehensive knowledge of industry developments and competitive landscape.
- Established company to fill market gap, connecting customers directly with products.
- Analyzed financial reports to identify areas of improvement in operations.
- Implemented new technologies to streamline processes and improve efficiency.
- Conducted market research initiatives to identify trends in consumer behavior.
- Reviewed employee performance evaluations regularly for accuracy and fairness.
- Prepared detailed reports on sales performance metrics for senior management review.
- Directed marketing and advertising strategies to increase brand awareness and customer engagement.
- Established and maintained relationships with suppliers and vendors to secure favorable terms and ensure supply chain reliability.
- Coordinated with legal counsel to manage legal risks and address issues as they arose.
- Engaged in community and industry events to network, promote the business, and stay informed on market developments.
- Facilitated regular team meetings to communicate goals, share updates, and solicit feedback.
- Monitored competitive activity and adjusted strategies to maintain a competitive edge.
- Developed and implemented marketing strategies to attract new customers.
- Coordinated logistics and operations to optimize delivery times and reduce operational costs.
- Led cross-functional teams to achieve project milestones, ensuring alignment with company objectives.
- Spearheaded the development and implementation of strategic business plans to drive growth and profitability.
- Oversaw facility maintenance and upgrades to ensure a safe and efficient working environment.
- Implemented process improvements to increase efficiency, reduce costs, and improve service quality.
- Managed customer service initiatives to resolve issues promptly and maintain high satisfaction levels.
- Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability, and growth.
- Advanced business through multiple transition periods to maximize efficiency, profitability, and scalability with future demands.
- Hired new managers to drive sustainable business growth.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Mitigated business risks by working closely with staff members and assessing performance.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Structured HR consulting services to support clients during organizational developments and changes.
Upholsterer
PIERMARK UPHOLSTERY
ALBANY, AUCKLAND NEW ZEALAND
01.2001 - 12.2017
- Reupholstered furniture using various fabrics and materials for client satisfaction.
- Operated sewing machines to stitch upholstery and repair damaged areas.
- Collaborated with designers to create custom upholstery solutions for residential projects.
- Assessed furniture structure and identified repairs needed before upholstery application.
- Maintained tools and equipment to ensure optimal performance during upholstery tasks.
- Trained junior upholsterers on techniques and best practices in upholstery work.
- Ensured compliance with safety standards while working in the workshop environment.
- Determined materials, tools and equipment needed for product order fulfillment.
- Applied padding materials to seats, backs and arms of chairs and sofas prior to covering them with fabric.
- Stretched fabric and webbing using tools and neatly tacked pieces.
- Worked on special projects such as reupholstering.
- Fabricated upholstered furniture frames and components using hand tools such as hammers, staplers, saws, and screwdrivers.
- Followed instructions when measuring, cutting and sewing materials.
- Processed written and verbal instructions, prints and work orders.
- Recovered furniture with fabric or leather after applying appropriate adhesive products.
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
- Installed zippers in cushion covers for easy removal of covers for cleaning.
- Measured and cut fabrics with scissors or electric cutting machines to specified sizes.
- Added materials and built up cardboard to pad seats and arms.
- Attached decorative trim to furniture pieces using tacks, staples, glue and other adhesives.
- Replaced worn webbing on chairs and sofas with new webbing material.
- Repaired ripped seams on upholstery by re-sewing the seam or replacing entire sections of fabric.
- Completed quality records, scrap reports and machine logs in database.
- Inspected finished products to ensure quality standards were met before delivery to customers.
- Fit material on frames using glue, staples and tools.
- Designed upholstery layout patterns and cutting plans based on sketches, customer descriptions or blueprints.
- Read and interpreted work order to uphold specific guidelines and produce high-quality pieces.
- Repaired small and inconspicuous rips or tears in material.
- Delivered exceptional customer service by communicating project timelines and options clearly.
Upholsterer
PARKWAY UPHOLSTERY
TORBAY, AUCKLAND NEW ZEALAND
01.1990 - 12.2000
- Reupholstered furniture using various fabrics and materials for client satisfaction.
Education
Some College (No Degree) - FURNITURE MAKER
AUCKLAND
AUCKLANDSkills
- Upholstery techniques
- Inventory management
- Quality control
- Marketing strategy
- Contract negotiation
- Customer relationship management
Timeline
Co-Owner
PIERMARK UPHOLSTERY
01.2018 - 04.2025
Upholsterer
PIERMARK UPHOLSTERY
01.2001 - 12.2017
Upholsterer
PARKWAY UPHOLSTERY
01.1990 - 12.2000
Some College (No Degree) - FURNITURE MAKER
AUCKLAND