Andrew Kabalan
TULLAMARINE
Summary
Highly focused and results-driven individual currently undertaking a Bachelor of Osteopathy at RMIT University. Extensive leadership and hospitality background with a strong grounding in optimising customer experience through an adaptable and enthusiastic approach.
Overview
9
9
years of professional experience
Work History
Melbourne Airport Cargo Team Member
Dnata
02.2023 - Current
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
- Enhanced cargo handling efficiency by implementing streamlined processes and procedures.
- Reduced loading and unloading times for faster turnaround with improved organization and coordination skills.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced errors.
- Ensured accurate inventory control by conducting thorough checks and maintaining detailed records of incoming and outgoing flights.
- Accomplished multiple tasks within established timeframes.
Manager
Charlie's Pizzeria
01.2015 - Current
- Order, receive and process cost efficient and quality products
- Offer excellent customer service / retainment of customers through positive service
- Manage team with an approachable and encouraging attitude, and educate new employees on products and procedures
- Managing online orders and order timings
- Pizza making
- Demonstrate respect, friendliness and willingness to help to all staff and customers
- Money handling
- Perform store opening, closing and shift-change actions and keep accurate shift-change logs
- Maintaining a clean workplace environment according to health standards
New Business Team Member
MLC Life Insurance
12.2019 - 10.2022
- Review and alter client life insurance applications
- Resolve insurance policy issues to uphold client satisfaction
- Organise and conduct team meetings
- Train and up-skill new team members
- Working directly with advisors to complete applications
- Increase client satisfaction by resolving product and service issues
- Offer friendly and efficient service to clients
- Use coordination and planning skills to achieve results according to schedule and targets
- Handle numerous calls per day to address client inquiries and concerns
Team Leader / Barista
Zouki Café
03.2018 - 11.2019
- Coordinate team members to ensure efficient and smooth running of café
- Train new team members in sales, customer service and safety
- Exceed company KPI's
- Resolve customer complaints and ensure customer satisfaction
- Maintain clean and attractive product displays to entice customer purchases
- Wipe, sanitise and maintain floors, facility and equipment to adhere with company standards and procedures
- Assist customers with product selection by answering questions about food ingredients and nutritional value
Education
Bachelor of Health/Applied Science (Osteopathy) -
RMIT University
Bundoora, VIC2022
VCE Certificate -
Essendon Keilor College
Essendon 10.2016
Skills
- Life Insurance
- Relationship Building
- Strong Interpersonal Skills
- Problem Solving
- Superior Customer Service
- Leadership Skills
- High level of Initiative
- Opportunistic
- Positive
- Extremely Quick Learner
- Computer Savvy
- English and Arabic Speaking
- Workplace Safety
- Multitasking Abilities
Timeline
Melbourne Airport Cargo Team Member
Dnata
02.2023 - Current
New Business Team Member
MLC Life Insurance
12.2019 - 10.2022
Team Leader / Barista
Zouki Café
03.2018 - 11.2019
Manager
Charlie's Pizzeria
01.2015 - Current
Bachelor of Health/Applied Science (Osteopathy) -
RMIT University
VCE Certificate -
Essendon Keilor College
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