Zilpah Ene
Port Moresby,Papua New Guinea
Summary
IT Service Operations and Customer Experience professional with 18+ years of experience delivering technology services in enterprise environments across ExxonMobil PNG Limited and Mobile sites. Experienced in service delivery, Agile project support, stakeholder engagement, operational reporting, and asset management, with experiences in ServiceNow, Azure DevOps, Nexthink, Smartsheet, IsoMetrix, and Microsoft 365.
Overview
20
20
years of professional experience
Work History
Customer Experience Advisor - Projects | Scrum Master
ExxonMobil PNG Limited
Port Moresby, Papua New Guinea
09.2025 - Current
- Analyzed customer insights and satisfaction metrics to identify trends that improved customer journeys.
- Served as primary contact and coordinator for ExxonMobil project initiatives across global, regional, and local levels.
- Procured and delivered project materials to all sites while adhering to asset management processes.
- Fostered collaboration among stakeholders and project teams to align efforts with key business objectives.
- Coordinated project schedules, activities, and documentation to ensure effective communication with stakeholders.
- Monitored project progress, risks, and deliverables while providing regular status updates.
- Facilitated scrum ceremonies and supported agile delivery within cross-functional teams.
- Assisted with backlog prioritization, removed delivery blockers, and promoted continuous improvement.
Information Management & Systems Lead
ExxonMobil PNG Limited
Port Moresby, Papua New Guinea
09.2020 - 08.2025
- Managed land and community affairs information systems, ensuring data accuracy and governance compliance.
- Administered databases for landowners and stakeholders to support informed decision-making.
- Produced reports and dashboards to facilitate operational planning and drive business outcomes.
- Coordinated data collection, validation, and records management to enhance data quality and reliability.
- Maintained document control and compliance frameworks to support audits and regulatory adherence.
- Collaborated with internal teams and external stakeholders to improve information sharing and community engagement.
- Delivered user training on information systems, promoting best practices in data management.
- Led process improvements and automation initiatives to streamline workflows and reduce administrative burden.
Information Technology Project Analyst
ExxonMobil PNG Limited
Port Moresby
09.2018 - 09.2020
IT Customer Support Supervisor
ExxonMobil PNG Limited
Port Moresby
10.2016 - 09.2018
IT Site Lead
ExxonMobil PNG Limited
Hides
11.2015 - 09.2016
IT Site Lead
ExxonMobil PNG Limited
PNG LNG Plant site
09.2013 - 10.2015
IT Support Analyst
ExxonMobil PNG Limited
Port Moresby
11.2010 - 05.2013
IT Support Officer
Ela Motors
Port Moresby
01.2007 - 01.2009
Education
Diploma - Accounting & Business Management
International Training Institute
PORT MORESBY, National Capital District01-2008
Bachelor of Science - Mathematics & Computer Science
Papua New Guinea University of Technology
LAE, Morobe01-2005
Skills
- Project management
- Agile methodologies
- Agile coaching
- Change management
- Stakeholder engagement
- Process improvement
- Data analysis
- Customer service
- IT support management
- Service enhancement
- Service ticket management
- Training programs
Timeline
Customer Experience Advisor - Projects | Scrum Master
ExxonMobil PNG Limited
09.2025 - Current
Information Management & Systems Lead
ExxonMobil PNG Limited
09.2020 - 08.2025
Information Technology Project Analyst
ExxonMobil PNG Limited
09.2018 - 09.2020
IT Customer Support Supervisor
ExxonMobil PNG Limited
10.2016 - 09.2018
IT Site Lead
ExxonMobil PNG Limited
11.2015 - 09.2016
IT Site Lead
ExxonMobil PNG Limited
09.2013 - 10.2015
IT Support Analyst
ExxonMobil PNG Limited
11.2010 - 05.2013
IT Support Officer
Ela Motors
01.2007 - 01.2009
Diploma - Accounting & Business Management
International Training Institute
Bachelor of Science - Mathematics & Computer Science
Papua New Guinea University of Technology