Andrew Kapuduwa

Career Summary

• A respected leader and an accomplishment driven IT Management Professional with over 19 years of solid experience and expertise in managing both on-shore and off-shore technology operations with both in-house and remote teams
• Successful in reorganising, streamlining and strengthening existing operations, identifying inefficient processes and implementing reliable and cost-effective solutions to improve quality and ensure on-time delivery of releases, deliverables as well as enhance department efficiency amidst fast-paced working environments
• Gained solid experience in technical operations, strategic planning, people management, change management, quality improvement, release management, coordination and leadership.
• Gained exposure in financial reporting and budgeting of over $80 million
• Initiate cost containment processes and service credit regimes, provide hands-on training and motivate personnel in building strong teams, and lead staff towards maximum potential
• Exhibited proven ability to independently set up technical team operations from scratch
• Fostered trust with senior management, both internal and external
• Displayed excellent business acumen by independently monetising business opportunities
• Well developed oral and written business communication skills. Good listener and motivator with exceptional interpersonal skills. Established competence in customer relations and vendor management
• Detail minded with a good eye for balance and organisation. Skilled and creative in resolving problems
• Extensive experience in the Airport Operations & Cargo Lines of Businesses (LOB) with Emirates Airline and DNATA Airport Services

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Selected Accomplishments

• Managed IT projects worth over US$ 50 million for Qantas Holidays (Australia), Virgin Holidays (UK), Emirates Airline & Group, GE and Verizon & Walmart (USA).
• Successfully managed the service delivery of NT Government Product Portfolio for multiple government agencies including Dept. of Attorney General’s & Justice, Dept. of Corrections, Dept. of Education & Training, Dept. of Business & Innovation, and Dept. of Health.
• Implemented Proveo Vehicle Tracking & Monitoring System and Airport Resource Allocation System for Emirates Airline & Dubai airport delivering a benefit realisation in excess of 18% of annual operating cost.
  Implemented & supported IBM Maximo Asset Management System for DNATA Technical Operations Division of Dubai airport with discounted licensing and maintenance cost for first year with a cost saving of over US$ 200K.
• Successfully designed, managed and delivered Business & Location Intelligence Work Stream for All of NT Government Asset Management Solution (budget $45 million) and NT Roads Reporting Web Solution employing & mentoring local graduates from Charles Darwin University.
• Formulated and implemented the Data Management Strategy and Location Intelligence Platform and for ASNEX (AoG) Asset Management Solution for Northern Territory Government.
• Negotiated Annual Maintenance Contracts worth over US$ 3 million for Emirates Airline which resulted in 14% of cost saving.
• Completed data mining and warehousing projects worth over US$ 1 million for prestigious USA companies like General Electrics (GE), Wal-Mart and Verizon which streamlined the use of real time information by increasing the revenue by more than 10%.
• Designed and implemented Mobile Solutions for Network Infrastructure Management projects which had reducing the labour costs by 8% in 2006.

PMP - Project Management Profession - License - 1496386

• PMP Certification Track (Proxalt Management Training - UAE) -2012
• ITIL Foundation (V3) - 2012
• PRINCE 2 Foundation and Practitioner (Yellow House) - 2015
• Dev Ops Fundamentals - 2019
• ITIL Service Design (Intermediate Lifecycle) - 2020
• Agile Certified Practitioner Certification Program (PMI-ACP) - 2021

• PM Methodologies - PRINCE2, PMBOK (PMI), Scrum and Kanban
• Portfolio, Project & Delivery Management Tools - Microsoft Project, JIRA, Confluence, Trello, Microsoft Teams, SPIRA team, Scrum Works Pro, Project-in-a-Box, CA Continuous Delivery Director and various in house developed tools
• Enterprise Architecture Frameworks - TOGAF V8
• DevOps Pipelines - Atlassian Open DevOps, Azure DevOps (VSTS)
• IT Frameworks & Methodologies - ITIL V3, CMMI (Lvl 3), Six Sigma, CORBIT
• IT Architecture Concepts & Software - Virtualization (VMWare vSphere, MS Hyper-V), Cloud Platforms (Ms Azure, AWS, Google Cloud Platform), Message Oriented Middleware (JBoss ESB, TIBCO, IBM Web Sphere MQ), SOA, Microservices, WOA
• Enterprise Application Development Platforms

Contemporary

Microsoft .NET Platform - Visual C# .NET , ASP.NET (Web Applications & Core Web API), RESTful Web Services, Entity Framework

Java Platform - Java SE, Java EE, JavaBeans, Servlets, JSP, Java Web services (SOAP & RESTful), JDBC, JSON, Hibernate, Spring, Struts

Low-Code Cross Platform Enterprise (& Mobile) Development

Outsystems EDP for Web & Mobile, Apache Cordova

• Database Technologies & Tools - Oracle 11g, Microsoft SQL Server 2008, IBM DB2 UDB, My SQL 5.0, Safe FME, Microsoft Access
• Web & Scripting Languages - CSS, jQuery, Javascript, React with Redux, HTML 5, NodeJS, PHP, Python, Angular JS, R
• Web & UX Tools - Figma, InVision, Balsamiq, Draw.io and Microsoft Visio
• OS Platforms/Environments - Microsoft Windows 10, 2008 Server Edition, Linux 4.0, A/S 400, Android, IOS
• Business Process Modelling & Design Practices - BPMN, UML, OOAD Concepts, ERD, DFD, MVVM and MVC patterns
• Application Servers – IIS 10, Jboss, Oracle Web Logic, Systinet WASP, Glassfish, Apache Tomcat
• Testing – HP Load Runner, JUNIT, NUnit , MOQ, Selenium, Telerik TestComplete
• Build Servers – Cruise Control, Team City, Bamboo
• Source Control – CVS, SVN, VSS, Vault, GIT Hub
• Performance Monitoring – JProfiler, ANTS Profiler, Web Debugging with Fiddler, Charles Web Proxy Server
• Business Intelligence Solutions - SAP Business Objects XI, Microsoft Power BI
• Location Intelligence Solutions - QGIS – Geospatial Development Environment, FME Geospatial Data Analysis Tool, Pitney Bowes Spectrum Platform, Leaftlet and Openlayers Libraries, ESRI Arc GIS, Google GIS Platform
• Configuration & Service Management - HP Open View (CMS) , HP Service Desk
• Data Science- Tableau 10, Apache Spark, Apache Hadoop with Mapreduce
• IOT & Smart Grid Networks - IBM Watson, Arduino and Microsoft Azure IOT and AI