Cyber Security
.jpeg&w=3840&h=undefined&q=70)
Andrew Kapuduwa
Senior IT Management Professional
Darwin, Australia,NT
Summary
Career Summary
- A respected leader and an accomplishment driven IT Management Professional with over 19 years of solid experience and expertise in managing both on-shore and off-shore technology operations with both in-house and remote teams
- Successful in reorganising, streamlining and strengthening existing operations, identifying inefficient processes and implementing reliable and cost-effective solutions to improve quality and ensure on-time delivery of releases, deliverables as well as enhance department efficiency amidst fast-paced working environments
- Gained solid experience in technical operations, strategic planning, people management, change management, quality improvement, release management, coordination and leadership.
- Gained exposure in financial reporting and budgeting of over $80 million
- Initiate cost containment processes and service credit regimes, provide hands-on training and motivate personnel in building strong teams, and lead staff towards maximum potential
- Exhibited proven ability to independently set up technical team operations from scratch
- Fostered trust with senior management, both internal and external
- Displayed excellent business acumen by independently monetising business opportunities
- Well developed oral and written business communication skills. Good listener and motivator with exceptional interpersonal skills. Established competence in customer relations and vendor management
- Detail minded with a good eye for balance and organisation. Skilled and creative in resolving problems
- Extensive experience in the Airport Operations & Cargo Lines of Businesses (LOB) with Emirates Airline and DNATA Airport Services
.
Selected Accomplishments
- Managed IT projects worth over US$ 50 million for Qantas Holidays (Australia), Virgin Holidays (UK), Emirates Airline & Group, GE and Verizon & Walmart (USA).
- Successfully managed the service delivery of NT Government Product Portfolio for multiple government agencies including Dept. of Attorney General’s & Justice, Dept. of Corrections, Dept. of Education & Training, Dept. of Business & Innovation, and Dept. of Health.
- Implemented Proveo Vehicle Tracking & Monitoring System and Airport Resource Allocation System for Emirates Airline & Dubai airport delivering a benefit realisation in excess of 18% of annual operating cost.
Implemented & supported IBM Maximo Asset Management System for DNATA Technical Operations Division of Dubai airport with discounted licensing and maintenance cost for first year with a cost saving of over US$ 200K. - Successfully designed, managed and delivered Business & Location Intelligence Work Stream for All of NT Government Asset Management Solution (budget $45 million) and NT Roads Reporting Web Solution employing & mentoring local graduates from Charles Darwin University.
- Formulated and implemented the Data Management Strategy and Location Intelligence Platform and for ASNEX (AoG) Asset Management Solution for Northern Territory Government.
- Negotiated Annual Maintenance Contracts worth over US$ 3 million for Emirates Airline which resulted in 14% of cost saving.
- Completed data mining and warehousing projects worth over US$ 1 million for prestigious USA companies like General Electrics (GE), Wal-Mart and Verizon which streamlined the use of real time information by increasing the revenue by more than 10%.
- Designed and implemented Mobile Solutions for Network Infrastructure Management projects which had reducing the labour costs by 8% in 2006.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Project Manager
Northern Land Council
Darwin , NT
2020.10 - Current
Conceptualise and develop strategic digital roadmaps, product development and ownership, and process improvements, for work teams. Deliver finance, digital transformation, CRM, customer research and analytics / insights, and operational strategies while providing effective project management to new ERP as well as designing a full cloud migration of the SAGE 300 ERP platform and related services.
- Reviewed and redesigned KPI’S with current vendors.
- Developed a business case to move SAGE 300 Finance System & Sage CRM to cloud infrastructure.
- Created workshops with stakeholders in addition to technology teams to manage product priorities, CRM redesign, reviewed/enhanced BD processes, new ERP deployment while supervising the improvement of technical product specifications, system design, and implementation schedules.
Senior Consultant (Project & Program Management)
Dialog Information Technology Ltd
Darwin , NT
2015.07 - 2020.05
Achievements
- Successfully delivered Phase 1 of Business Process Improvement program (SerPro) for Police, Fire and Emergency Services of Northern Territory.
- Planned, designed and delivered project reporting, governance and release management framework for a $65 million Business Transformation program using Atlassian JIRA, Confluence and CA Continuous Delivery Director
- Formulated and delivered the Business & Location Intelligence Work Stream for All of Government (AoG) Asset Management Solution (ASNEX) for Northern Territory Government
- Redesigned and implemented the digital transformation of NT Roads Reporting Website (roadreport.nt.gov.au) by using latest digital spatial technologies
- Developed the Location Intelligence project team from ground up with local graduates from CDU in less than 2 years and delivered 95% of the agreed deliverables
- Negotiated and implemented 24hr Support Agreement (the very first agreement of its' kind in the NTG) between NTG agencies for the Roads Reporting application guaranteeing 99% up time
- Formulated and implemented the Spatial Data Management Strategy for the ASNEX Program
Service Delivery Manager`
Simient Pty Ltd
Brisbane , QLD
2014.08 - 2015.07
Achievements
- Introduced and implemented agile development methodologies (Scrum) & the concept of User Experience (UX) design using storyboarding for GAP analysis & requirements validation across NT Department of Attorney General’s and Justice & Department of Business & Innovation portfolio
- Introduce clients to Supplier Performance Measurement & Service Credit Regime and employ ITIL best practices to manage Service Requests for NT Department of Corrections which resulted in securing AUD 5 million in additional funding for system improvements
- Successfully convinced clients to move to new technology stack for existing company products and secure funding for the transformation projects
Senior IT Consultant
Techwalkers Holdings Pty Ltd
Brisbane , QLD
2013.03 - 2014.06
Achievements
- Successfully managed & delivered digital marketing and content management projects for Real Estate industry customers
- Successfully planned the migration of Windows XP to Windows 7 and implemented with minimum impact to the organisation’s operations
Consultant Project Manager (Airport Ops & Cargo)
Emirates Airlines
Dubai , UAE
2011.01 - 2012.08
Achievements
- Successfully managed and supported Airport Operations portfolio for Emirates Airline and Dubai National Air Travel Agency (DNATA) with an annual budget of over US$ 80 million
- Negotiated Annual Maintenance Contracts worth over $ 3 million which resulted in 14% of cost savings by negotiating existing contract terms & by introducing a Service Credit Regime
- Streamlined the supplier performance evaluation for Airport operation business improvements division
- Conceptualised, designed and implemented a unified communication system for all service departments of Emirates Group which was highly commended by senior management
- Migrated existing applications in to a cloud environment within accepted service levels with no impact on business operations with annual cost saving up to 15%
- Created a comprehensive Change Management Plan and formed Change Control Board (CCB) for an IT Program which involved 3 International Airlines
Technical Project Manager
Codegen International Ltd
London , UK
2007.09 - 2009.10
Achievements
- Successfully designed & developed a new tourism product within 6 months by employing Scrum methodology which attracted many new customers
- Took charge of a poorly planned travel ERP product implementation; successfully re planned the whole project through requirements to delivery which was praised by the customer
- Implemented a framework for effective requirement elicitation and documentation
- Produced detailed training documentation regime which was lacking for a world class travel ERP product and also aided product transitions
Project & Implementation Manager
Enterprise Software Solutions
Kansas , USA
2006.09 - 2008.09
Achievements
- Delivered Consultancy Services to set up Project & Portfolio Management Offices (PMO) for Government Departments & other global organisations
- Successfully completed data mining and warehousing projects for prestigious USA companies which streamlined the use of management information by increasing the revenue by more than 10%
- Designed and implemented Mobile Solutions for Network Infrastructure Management projects which had cut down the labour costs by 8% in 2006
- Developed an effective change and communications strategy to streamline Change Management across projects.
- Developed and implemented a disaster recovery strategy for the company, a project which was highly commended by the board of directors
- Introduced remote team management to the organisation and used it effectively to build an outsourcing software development model which resulted in 12% cost saving
Associate Project Manager
Kandysoft Global Corporation
Colombo , Sri Lanka
2004.02 - 2006.09
Education
Master of Science - Information Technology
Sikkim Manipal University
2006.10 - 2008.11
Diploma - Computer Systems Design
National Institute of Business Management
Sri Lanka 2000.10 - 2002.12
Professional Certificate - Advanced Java Programming
STG Global Academy
Sri Lanka 2005.02 - 2005.08
Skills
Project & Program Management
Certification
PMP - Project Management Profession - License - 1496386
Affiliations
- PMP Certification Track (Proxalt Management Training - UAE) -2012
- ITIL Foundation (V3) - 2012
- PRINCE 2 Foundation and Practitioner (Yellow House) - 2015
- Dev Ops Fundamentals - 2019
- ITIL Service Design (Intermediate Lifecycle) - 2020
- Agile Certified Practitioner Certification Program (PMI-ACP) - 2021
Interests
Wearable technologies & IOT smart grid network use cases in remote Australia (Ongoing research)
Big Data Analysis and Fraud Detection
Digital Forensics
Geo-spatial Systems
Additional Information
- PM Methodologies - PRINCE2, PMBOK (PMI), Scrum and Kanban
- Portfolio, Project & Delivery Management Tools - Microsoft Project, JIRA, Confluence, Trello, Microsoft Teams, SPIRA team, Scrum Works Pro, Project-in-a-Box, CA Continuous Delivery Director and various in house developed tools
- Enterprise Architecture Frameworks - TOGAF V8
- DevOps Pipelines - Atlassian Open DevOps, Azure DevOps (VSTS)
- IT Frameworks & Methodologies - ITIL V3, CMMI (Lvl 3), Six Sigma, CORBIT
- IT Architecture Concepts & Software - Virtualization (VMWare vSphere, MS Hyper-V), Cloud Platforms (Ms Azure, AWS, Google Cloud Platform), Message Oriented Middleware (JBoss ESB, TIBCO, IBM Web Sphere MQ), SOA, Microservices, WOA
- Enterprise Application Development Platforms
Contemporary
Microsoft .NET Platform - Visual C# .NET , ASP.NET (Web Applications & Core Web API), RESTful Web Services, Entity Framework
Java Platform - Java SE, Java EE, JavaBeans, Servlets, JSP, Java Web services (SOAP & RESTful), JDBC, JSON, Hibernate, Spring, Struts
Low-Code Cross Platform Enterprise (& Mobile) Development
Outsystems EDP for Web & Mobile, Apache Cordova
- Database Technologies & Tools - Oracle 11g, Microsoft SQL Server 2008, IBM DB2 UDB, My SQL 5.0, Safe FME, Microsoft Access
- Web & Scripting Languages - CSS, jQuery, Javascript, React with Redux, HTML 5, NodeJS, PHP, Python, Angular JS, R
- Web & UX Tools - Figma, InVision, Balsamiq, Draw.io and Microsoft Visio
- OS Platforms/Environments - Microsoft Windows 10, 2008 Server Edition, Linux 4.0, A/S 400, Android, IOS
- Business Process Modelling & Design Practices - BPMN, UML, OOAD Concepts, ERD, DFD, MVVM and MVC patterns
- Application Servers – IIS 10, Jboss, Oracle Web Logic, Systinet WASP, Glassfish, Apache Tomcat
- Testing – HP Load Runner, JUNIT, NUnit , MOQ, Selenium, Telerik TestComplete
- Build Servers – Cruise Control, Team City, Bamboo
- Source Control – CVS, SVN, VSS, Vault, GIT Hub
- Performance Monitoring – JProfiler, ANTS Profiler, Web Debugging with Fiddler, Charles Web Proxy Server
- Business Intelligence Solutions - SAP Business Objects XI, Microsoft Power BI
- Location Intelligence Solutions - QGIS – Geospatial Development Environment, FME Geospatial Data Analysis Tool, Pitney Bowes Spectrum Platform, Leaftlet and Openlayers Libraries, ESRI Arc GIS, Google GIS Platform
- Configuration & Service Management - HP Open View (CMS) , HP Service Desk
- Data Science- Tableau 10, Apache Spark, Apache Hadoop with Mapreduce
- IOT & Smart Grid Networks - IBM Watson, Arduino and Microsoft Azure IOT and AI
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Project Manager
Northern Land Council
2020.10 - Current
Senior Consultant (Project & Program Management)
Dialog Information Technology Ltd
2015.07 - 2020.05
PRINCE2 Practitioner - APMG UK - License - 1000112945
2015-02
Service Delivery Manager`
Simient Pty Ltd
2014.08 - 2015.07
Senior IT Consultant
Techwalkers Holdings Pty Ltd
2013.03 - 2014.06
PMP - Project Management Profession - License - 1496386
2012-05
Consultant Project Manager (Airport Ops & Cargo)
Emirates Airlines
2011.01 - 2012.08
Technical Project Manager
Codegen International Ltd
2007.09 - 2009.10
Master of Science - Information Technology
Sikkim Manipal University
2006.10 - 2008.11
Project & Implementation Manager
Enterprise Software Solutions
2006.09 - 2008.09
Professional Certificate - Advanced Java Programming
STG Global Academy
2005.02 - 2005.08
Associate Project Manager
Kandysoft Global Corporation
2004.02 - 2006.09
Diploma - Computer Systems Design
National Institute of Business Management
2000.10 - 2002.12