Summary
Overview
Work History
Education
Skills
Interests
Certification
Timeline
Additional Information
Areas of Expertise
Professional Training and Short Courses
OperationsManager
Andrew Kapuduwa

Andrew Kapuduwa

Senior IT Management Professional
Darwin,NT

Summary

Career Summary

  • A respected leader and an accomplishment driven IT Management Professional with over 19 years of solid experience and expertise in managing both on-shore and off-shore technology operations with both in-house and remote teams
  • Successful in reorganising, streamlining and strengthening existing operations, identifying inefficient processes and implementing reliable and cost-effective solutions to improve quality and ensure on-time delivery of releases, deliverables as well as enhance department efficiency amidst fast-paced working environments
  • Gained solid experience in technical operations, strategic planning, people management, change management, quality improvement, release management, coordination and leadership.
  • Gained exposure in financial reporting and budgeting of over $80 million
  • Initiate cost containment processes and service credit regimes, provide hands-on training and motivate personnel in building strong teams, and lead staff towards maximum potential
  • Exhibited proven ability to independently set up technical team operations from scratch
  • Fostered trust with senior management, both internal and external
  • Displayed excellent business acumen by independently monetising business opportunities
  • Well developed oral and written business communication skills. Good listener and motivator with exceptional interpersonal skills. Established competence in customer relations and vendor management
  • Detail minded with a good eye for balance and organisation. Skilled and creative in resolving problems
  • Extensive experience in the Airport Operations & Cargo Lines of Businesses (LOB) with Emirates Airline and DNATA Airport Services

Selected Accomplishments

  • Managed IT projects worth over US$ 50 million for Qantas Holidays (Australia), Virgin Holidays (UK), Emirates Airline & Group, GE and Verizon & Walmart (USA).
  • Implemented & supported IBM Maximo Asset Management System for DNATA Technical Operations Division of Dubai airport with discounted licensing and maintenance cost for first year with a cost saving of over US$ 200K.
  • Successfully managed the service delivery of NT Government Product Portfolio for multiple government agencies including Dept. of Attorney General’s & Justice, Dept. of Corrections, Dept. of Education & Training, Dept. of Business & Innovation, and Dept. of Health.
  • Implemented Proveo Vehicle Tracking & Monitoring System and Airport Resource Allocation System for Emirates Airline & Dubai airport delivering a benefit realisation in excess of 18% of annual operating cost.
  • Successfully designed, managed and delivered Business & Location Intelligence Work Stream for All of NT Government Asset Management Solution (budget $45 million) and NT Roads Reporting Web Solution employing & mentoring local graduates from Charles Darwin University.
  • Formulated and implemented the Data Management Strategy and Location Intelligence Platform and for ASNEX (AoG) Asset Management Solution for Northern Territory Government.
  • Negotiated Annual Maintenance Contracts worth over US$ 3 million for Emirates Airline which resulted in 14% of cost saving.
  • Completed data mining and warehousing projects worth over US$ 1 million for prestigious USA companies like General Electrics (GE), Wal-Mart and Verizon which streamlined the use of real time information by increasing the revenue by more than 10%.
  • Designed and implemented Mobile Solutions for Network Infrastructure Management projects which had reducing the labour costs by 8% in 2006.

Overview

23
23
years of professional experience
7
7
years of post-secondary education
2
2

Professional Memeberships

Work History

IT Program Manager and Engineering Manager

Northern Land Council
10.2020 - Current

Achievements

  • Assumed overall Engineering Management responsibility for the Land Use and Royalty System (LUMAR) and manage a team of BAs and technical resources using agile methodologies.
  • Responsible for the design and development of Enterprise Service Bus (ESB) for NLC and integrations with Atlassian Suite (JIRA and Confluence Cloud), iChris HR System and SAGE 300 ERP.
  • Develop the business case to move SAGE 300 Finance System & Sage CRM to cloud infrastructure.
  • Organise workshops with stakeholders in addition to technology teams to manage product priorities, CRM redesign, reviewed/enhanced BD processes, new ERP deployment while supervising the improvement of technical product specifications, system design, and implementation schedules.

Current Responsibilities

  • Conceptualise and develop strategic digital roadmaps, product development, and process improvements, for work teams.
  • Deliver finance, digital transformation, CRM, customer research and analytics / insights, and operational strategies while providing effective project management to new bespoke ERP
  • Convert current Monolithic systems model to distributed architecture and develop the cloud migration plan of the SAGE 300 ERP platform and related services.
  • Implementation of CreditorWatch business credit assessment solution to conduct financial due diligence & on-going debt management to the Corporate Finance Division.

Senior Consultant (Project, Program & Delivery Management)

Dialog Information Technology Ltd
07.2015 - 05.2020

Achievements

  • Successfully delivered Phase 1 of Business Process Improvement program (SerPro) for Police, Fire and Emergency Services of Northern Territory.
  • Planned, designed and delivered project reporting, governance and release management framework for a $65 million Business Transformation program using Atlassian JIRA, Confluence and CA Continuous Delivery Director
  • Formulated and delivered the Business & Location Intelligence Work Stream for All of Government (AoG) Asset Management Solution (ASNEX) for Northern Territory Government
  • Redesigned and implemented the digital transformation of NT Roads Reporting Website (roadreport.nt.gov.au) by using latest digital spatial technologies
  • Developed the Location Intelligence project team from ground up with local graduates from CDU in less than 2 years and delivered 95% of the agreed deliverables
  • Negotiated and implemented 24hr Support Agreement (the very first agreement of its' kind in the NTG) between NTG agencies for the Roads Reporting application guaranteeing 99% up time
  • Formulated and implemented the Spatial Data Management Strategy for the ASNEX Program

Service Delivery Manager

Simient Pty Ltd, Brisbane, QLD
08.2014 - 07.2015

Achievements

  • Introduced and implemented agile development methodologies (Scrum) & the concept of User Experience (UX) design using storyboarding for GAP analysis & requirements validation across NT Department of Attorney General’s and Justice & Department of Business & Innovation portfolio
  • Introduce clients to Supplier Performance Measurement & Service Credit Regime and employ ITIL best practices to manage Service Requests for NT Department of Corrections which resulted in securing AUD 5 million in additional funding for system improvements
  • Successfully convinced clients to move to new technology stack for existing company products and secure funding for transformation projects

Senior IT Consultant

Techwalkers Holdings Pty Ltd, Brisbane, QLD
03.2013 - 06.2014

Achievements

  • Successfully managed & delivered digital marketing and content management projects for Real Estate industry customers
  • Successfully planned migration of Windows XP to Windows 7 and implemented with minimum impact to organisation’s operations

Consultant IT Operations Manager (Airport Operations Portfolio)

Emirates Airline & Group, Dubai, UAE
01.2011 - 08.2012

Achievements

  • Successfully managed and supported Airport Operations portfolio for Emirates Airline and Dubai National Air Travel Agency (DNATA) with an annual budget of over US$ 80 million
  • Negotiated Annual Maintenance Contracts worth over $ 3 million which resulted in 14% of cost savings by negotiating existing contract terms & by introducing a Service Credit Regime
  • Streamlined the supplier performance evaluation for Airport operation business improvements division
  • Conceptualised, designed and implemented a unified communication system for all service departments of Emirates Group which was highly commended by senior management
  • Migrated existing applications in to a cloud environment within accepted service levels with no impact on business operations with annual cost saving up to 15%
  • Created a comprehensive Change Management Plan and formed Change Control Board (CCB) for an IT Program which involved 3 International Airlines

Technical Project Manager

Codegen International Ltd, Sri Lanka & United Kingdom
09.2007 - 10.2010

Achievements

  • Successfully designed & developed a new tourism product within 6 months by employing Scrum methodology which attracted many new customers
  • Took charge of a poorly planned travel ERP product implementation; successfully re planned the whole project through requirements to delivery which was praised by the customer
  • Implemented a framework for effective requirement elicitation and documentation
  • Produced detailed training documentation regime which was lacking for a world class travel ERP product and also aided product transitions

Project & Implementation Manager

Enterprise Software Solutions, Kansas, USA
09.2006 - 09.2007

Achievements

  • Delivered Consultancy Services to set up Project & Portfolio Management Offices (PMO) for Government Departments & other global organisations
  • Successfully completed data mining and warehousing projects for prestigious USA companies which streamlined the use of management information by increasing the revenue by more than 10%
  • Designed and implemented Mobile Solutions for Network Infrastructure Management projects which had cut down the labour costs by 8% in 2006
  • Developed an effective change and communications strategy to streamline Change Management across projects.
  • Developed and implemented a disaster recovery strategy for the company, a project which was highly commended by the board of directors
  • Introduced remote team management to the organisation and used it effectively to build an outsourcing software development model which resulted in 12% cost saving

Education

MSc in IT, Sikkim Manipal University 
Sri Lanka
01.2006 - 12.2008

Certificate in Advanced Java Programming, STG Global Academy
01.2005 - 07.2005

Dip. Computer Systems Design, NIBM
Sri Lanka
01.2000 - 10.2002

Certificate in Computer Hardware Engineering, Raytronics  Computer Systems Academy
01.2001 - 12.2001

Skills

Project & Program Management

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Interests

* Cyber Security

* Wearable technologies & IOT smart grid network use cases in remote Australia (Ongoing research) 

* Big Data Analysis and Fraud Detection 

* Digital Forensics

* Geo-spatial Systems 

Certification

PRINCE 2 - Practitioner (#1000112945) , APMG International - UK

Timeline

IT Program Manager and Engineering Manager

Northern Land Council
10.2020 - Current

Senior Consultant (Project, Program & Delivery Management)

Dialog Information Technology Ltd
07.2015 - 05.2020

PRINCE 2 - Practitioner (#1000112945) , APMG International - UK

01-2015

Service Delivery Manager

Simient Pty Ltd, Brisbane, QLD
08.2014 - 07.2015

Senior IT Consultant

Techwalkers Holdings Pty Ltd, Brisbane, QLD
03.2013 - 06.2014

PMP (#1496386) , Project Management Institute (PMI) - USA

01-2012

Consultant IT Operations Manager (Airport Operations Portfolio)

Emirates Airline & Group, Dubai, UAE
01.2011 - 08.2012

Technical Project Manager

Codegen International Ltd, Sri Lanka & United Kingdom
09.2007 - 10.2010

Project & Implementation Manager

Enterprise Software Solutions, Kansas, USA
09.2006 - 09.2007

MSc in IT, Sikkim Manipal University 
01.2006 - 12.2008

Certificate in Advanced Java Programming, STG Global Academy
01.2005 - 07.2005

Certificate in Computer Hardware Engineering, Raytronics  Computer Systems Academy
01.2001 - 12.2001

Dip. Computer Systems Design, NIBM
01.2000 - 10.2002

Additional Information

  • PM Methodologies - PRINCE2, PMBOK (PMI), Scrum and Kanban
  • Portfolio, Project & Delivery Management Tools - Microsoft Project, JIRA, Confluence, Trello, Microsoft Teams, SPIRA team, Scrum Works Pro, Project-in-a-Box, CA Continuous Delivery Director and various in house developed tools
  • Enterprise Architecture Frameworks - TOGAF V8
  • DevOps Pipelines - Atlassian Open DevOps
  • IT Frameworks & Methodologies - ITIL V3, CMMI (Lvl 3), Six Sigma, CORBIT
  • IT Architecture Concepts & Software - Virtualization (VMWare vSphere,),
  • Cloud Platforms (MS Azure, AWS, Google Cloud Platform), Message Oriented Middleware (JBoss ESB, TIBCO, IBM Web Sphere MQ), SOA, Microservices
    Enterprise Application Development Platforms Contemporary
  • Microsoft .NET Platform (Visual Studio) - Visual C# .NET , ASP.NET (Web Applications & Web Services), WPF, WCF, REST Web Services, Entity Framework, Blazor
  • Java Platform (Intellij IDEA)- Java SE, Java EE, JavaBeans, Servlets, JSP, Java Web services (SOAP & RESTful), JDBC, JSON, Hibernate, Spring, Struts
  • Low-Code Cross Platform Enterprise (& Mobile) Development - Outsystems EDP for Web & Mobile, Apache Cordova
  • Database Technologies - Microsoft SQL Server 2020, IBM DB2 UDB, Postgre SQL, My SQL 5.0
  • Web & Scripting Languages - CSS, jQuery, Javascript, React with Redux, HTML 5, NodeJS, PHP, Python, Angular JS, R
  • Web & UX Tools - Figma, InVision, Balsamiq and Microsoft Visio
  • Business Process Modelling & Design Practices - BPMN, UML, OOAD Concepts, ERD, DFD, MVVM and MVC patterns
  • Application Servers – IIS, Jboss, Oracle Web Logic, Apache Tomcat
  • Testing – Selenium, Katalon Studio, JUNIT, NUnit
  • Build Servers – Jenkins, Github Actions, Cruise Control, Bamboo
  • Source Control – BitBucket, GIT Hub
  • Performance Monitoring – JProfiler, ANTS Profiler, Web Debugging with Fiddler
  • Business Intelligence - Tableau, SAP Business Objects XI, Microsoft Power BI
  • Location Intelligence - QGIS – Geospatial Development Environment, FME Geospatial Data Analysis Tool, Pitney Bowes Spectrum Platform, Leaftlet and Openlayers Libraries, ESRI Arc GIS, Google GIS Platform
  • Configuration & Service Management - Atlassian ESM stack , HP Service Desk
  • Data Science- Tableau 10, Qlikview, Apache Spark, Apache Hadoop with Mapreduce
    IOT & Smart Grid Networks - IBM Watson, Ardunio and Microsoft Azure IOT and AI

Areas of Expertise

  • PM Methodologies - PRINCE2, PMBOK (PMI), Scrum and Kanban 
  • Portfolio, Project & Delivery Management Tools - Microsoft Project, JIRA, Confluence, Trello, Microsoft Teams, SPIRA team, Scrum Works Pro, Project-in-a-Box, CA Continuous Delivery Director and various in house developed tools
  • Enterprise Architecture Frameworks - TOGAF V8
  • DevOps Pipelines - Atlassian Open DevOps, Azure DevOps (VSTS)
  • IT Frameworks & Methodologies - ITIL V3, CMMI (Lvl 3), Six Sigma, CORBIT
  • IT Architecture Concepts & Software - Virtualization (VMWare vSphere, MS Hyper-V), Cloud Platforms (Ms Azure, AWS, Google Cloud Platform), Message Oriented Middleware (JBoss ESB, TIBCO, IBM Web Sphere MQ), SOA, Microservices, WOA
  • Enterprise Application Development Platforms

     Contemporary

     Microsoft .NET Platform (Visual Studio) - Visual C# .NET , ASP.NET (Web Applications &  Web Services), WPF, WCF, REST Web Services, Entity Framework

     Java Platform (Intellij IDEA)- Java SE, Java EE, JavaBeans, Servlets, JSP, Java Web services (SOAP & RESTful), JDBC, JSON, Hibernate, Spring, Struts

     Low-Code Cross Platform Enterprise (& Mobile) Development

     Outsystems EDP for Web & Mobile, Apache Cordova 

  • Database Technologies & Tools - Oracle 11g, Microsoft SQL Server 2008, IBM DB2 UDB, My SQL 5.0, Safe FME, Microsoft Access
  • Web & Scripting Languages - CSS, jQuery, Javascript, React with Redux, HTML 5, NodeJS, PHP, Python, Angular JS, R
  • Web & UX Tools - Google Analytics, Mocking Bird, UX Lady, InVision, Balsamiq and Microsoft Visio
  • OS Platforms/Environments - Microsoft Windows 10, 2008 Server Edition, Linux 4.0, A/S 400, Android, IOS
  • Business Process Modelling & Design Practices - BPMN, UML, OOAD Concepts, ERD, DFD, MVVM and MVC patterns
  • Application Servers – IIS 10,  Jboss, Oracle Web Logic, Systinet WASP, Glassfish, Apache Tomcat
  • Testing – HP Load Runner, JUNIT, NUnit , MOQ, Selenium, Telerik TestComplete
  • Build Servers – Cruise Control, Team City, Bamboo
  • Source Control – CVS, SVN, VSS, Vault, GIT Hub
  • Performance Monitoring – JProfiler, ANTS Profiler, Web Debugging with Fiddler, Charles Web Proxy Server

  • Business Intelligence Solutions - SAP Business Objects XI, Microsoft Power BI

  • Location Intelligence Solutions - QGIS – Geospatial Development Environment, FME Geospatial Data Analysis Tool, Pitney Bowes Spectrum Platform, Leaftlet and Openlayers Libraries, ESRI Arc GIS, Google GIS Platform
  • Configuration & Service Management - HP Open View (CMS) , HP Service Desk
  • Data Science- Tableau 10, Qlikview, Apache Spark, Apache Hadoop with Mapreduce
  • IOT & Smart Grid Networks - IBM Watson, Ardunio and Microsoft Azure IOT and AI


Professional Training and Short Courses

  • PMP Certification Track (Proxalt Management Training - UAE) -2012
  • ITIL Foundation (V3) - 2012
  • PRINCE 2 Foundation and Practitioner (Yellow House) - 2015
  • Dev Ops Fundamentals - 2019
  • ITIL Service Design (Intermediate Lifecycle) - 2020
  • Agile Certified Practitioner Certification Program (PMI-ACP) - 2021

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Andrew KapuduwaSenior IT Management Professional