Andrew Kerr
Brentwood,WA
Summary
Proven track record in enhancing customer satisfaction and streamlining order processes as a Fundraising Stall Manager for Edmund Rice Day. Leveraged problem-solving abilities and product knowledge to exceed fundraising goals. Collaborated effectively with Kids Church Team Leaders, to engage and guide children aged 5-11 years of age at Vic Park Presbyterian Church.
Overview
4
4
years of professional experience
Work History
Fundraising Stall Manager
Fundraising for Edmund Rice Day
07.2022 - 07.2026
- Created from scratch a stall which provided a fun activity for year 6 students at Aquinas College, which would both maximise the returns for the Edmund Rice Association and the enjoyment of students at the college.
- Collaborated with a team of 3 students to brainstorm ideas and apply them to our stall, gathering resources needed to make it happen.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
Kids Church Team Member
Vic Park Presbyterian Church
02.2023 - Current
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
- Facilitated smooth transitions between activities, minimizing disruptions and maximizing engagement time.
- Promoted emotional well-being through empathetic communication and consistent support during challenging moments.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Education
High School Diploma -
Aquinas College
Salter Point, WA12.2027
Skills
- Customer Service
- Product Knowledge
- Order Processing
- Payment Processing
- Problem-solving abilities
- Money handling abilities
- Active Listening
- Customer Relations
- Critical Thinking
Timeline
Kids Church Team Member
Vic Park Presbyterian Church
02.2023 - Current
Fundraising Stall Manager
Fundraising for Edmund Rice Day
07.2022 - 07.2026
High School Diploma -
Aquinas College
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