ANDREW KIM
3 First Ave, Epping,NSW
Summary
Final year Bachelor of Business student majoring in Human Resource Management and Management, with practical experience supporting teams through administration, onboarding, record management and compliance based processes. Demonstrated ability to work collaboratively, manage confidential information and contribute to service delivery in structured, policy driven environments. Strong interest in public sector work, governance and organisational improvement, with a commitment to integrity, professionalism and continuous learning.
Overview
7
7
years of professional experience
Work History
COMMUNITY SUPPORT WORKER
Sunnyfield Disability Services
Allambie Heights, NSW
09.2023 - 07.2025
- Provided direct support to clients in accordance with individual support plans, organisational policies, and relevant legislative and regulatory requirements
- Supported between three and five clients concurrently using goal-based routines that promoted independence, daily living skills, and positive outcomes aligned with NDIS plans
- Maintained accurate, timely, and confidential documentation including progress notes, observations, and incident reports, ensuring compliance with record-keeping standards
- Communicated professionally with clients, families, and internal stakeholders to coordinate support, respond to enquiries, and address concerns
- Applied established procedures and exercised sound judgement in routine and non-routine situations, escalating issues appropriately to supervisors or team leaders
- Managed weekly household budgets ranging from approximately $500 to $1,000, including basic procurement of groceries and household items, while ensuring responsible use of funds and accurate tracking
- Assisted with onboarding new staff by explaining organisational policies, procedures, and daily operational requirements, supporting consistent and compliant practice
- Coordinated shift handovers, task delegation, and workflow communication with team leaders to ensure continuity of support and clear information transfer between shifts
- Demonstrated integrity, discretion, and ethical conduct when handling sensitive personal and health-related information
- Worked collaboratively with team members to support consistent service delivery, information sharing, and continuous improvement
- Adhered to workplace health and safety requirements, risk management processes, and organisational expectations at all times
BARTENDER
Ryedales Tavern
West Ryde, NSW
01.2022 - 04.2023
- Worked effectively within a fast-paced team environment, serving between 20 and 50 customers per shift while maintaining service quality and accuracy
- Delivered consistent and professional customer service by responding to enquiries, resolving issues, and communicating clearly with customers
- Followed established procedures for cash handling, point-of-sale transactions, and responsible service of alcohol requirements
- Assisted with inventory management, stock replenishment, and daily operational tasks to support smooth venue operations
- Demonstrated reliability, adaptability, and teamwork during busy periods, including evenings and weekends.
- Worked in a dynamic team environment, serving 20-50 customers per shift while assisting with inventory and daily operational tasks.
- Built positive customer relationships and handled enquiries or issues with professionalism, clear communication and service consistency.
PRIVATE TUTOR
Self-Employed
Sydney, NSW
01.2019 - 12.2021
- Designed and delivered individualised one-on-one learning plans for more than 10 students, adapting teaching approaches to suit different learning styles, abilities, and goals
- Provided structured coaching, feedback, and progress monitoring to support student development and achievement of academic and performance objectives
- Assessed student progress regularly and adjusted learning strategies to improve outcomes, demonstrating problem-solving and analytical skills
- Communicated clearly and professionally with students and parents to set expectations, discuss progress, and address learning needs
- Supported students to achieve measurable outcomes, including improved academic performance and successful scholarship and AMEB examination results
Skills
Stakeholder Communication and Engagement
- Communicate clearly and professionally with diverse stakeholders, including clients, families, team members and supervisors
- Translate policies, procedures and requirements into practical guidance and everyday actions
- Build rapport quickly and maintain respectful, confidential relationships in sensitive situations
Administration, Records and Compliance
- Maintain accurate records, documentation and reports in line with organisational and regulatory requirements
- Manage confidential information with discretion and integrity, including personal, financial and sensitive data
- Follow structured processes and checklists to ensure consistency, accuracy and compliance
Analytical Thinking and Decision Making
- Assess information from multiple sources to support informed decisions and problem resolution
- Apply judgement to prioritise tasks, manage competing deadlines and escalate issues when required
- Use feedback, outcomes and data to refine approaches and improve results
Planning, Organisation and Time Management
- Manage multiple responsibilities across study, employment and leadership roles while meeting deadlines
- Plan work activities effectively to support team objectives and service delivery
- Adapt quickly to changing priorities in fast paced environments
Teamwork and Collaboration
- Work effectively within multidisciplinary teams, contributing positively to shared goals
- Support onboarding and knowledge sharing to assist new team members
- Value diverse perspectives and contribute to inclusive and respectful work environments
Ethical Awareness and Professional Conduct
- Demonstrate integrity and ethical judgement when handling confidential or sensitive matters
- Apply principles of fairness, accountability and professionalism in decision making
- Maintain awareness of governance, compliance and ethical considerations in organisational contexts
Digital and Systems Capability
- Confident user of Microsoft Word, Excel, Outlook and SharePoint
- Maintain and update records across digital systems and spreadsheets
- Quickly learn new systems and adapt to technology driven workflows
Academic Qualifications and Completed Subjects
Bachelor of Business (Human Resource Management and Management)
Griffith University via Open Universities Australia
Expected completion: May 2026
GPA: 5.56 / 7.00
Predominantly Distinction level results across Human Resource Management and Management subjects.
Completed subjects (16):
• Developing Talent
• Leading and Managing Organisations
• Managing Staffing and Performance
• Managing Strategic Change
• Consumer Psychology
• Global Human Resource Management
• The Management of Business Processes
• Applied Human Resource Management and Change
• Strategic Human Resource Management
• Organisational Behaviour and Wellbeing
• Engaging Australia and the Asia Pacific
• Why Money Matters
• The Future of Work
• Business Decision Making
• The Purpose of Business
• Grand Challenges for Business
Currently enrolled subjects (8):
• Communication and Culture
• Creating Ethical and Sustainable Business
• Innovation, Creativity and Entrepreneurship
• Thinking Ethically
• Advertising and Integrated Marketing Communications
• Building the New Venture
• Creating Better Business
• Decision Making for Innovation
Additional Experience
Small Group Leader
Sydney Cheil Church | November 2024- Present
- Facilitated fortnightly group sessions for approximately 10 members, fostering an inclusive and respectful environment that encouraged participation, collaboration, and group cohesion
- Mentored members individually by providing guidance, active listening, and constructive support to assist with personal development and well-being
- Planned and coordinated session content and activities, ensuring sessions were structured, relevant, and aligned with group objectives
- Communicated regularly with group members through digital channels to share information, coordinate attendance, and maintain engagement
- Demonstrated discretion and professionalism when managing sensitive personal matters raised by group members
- Monitored group dynamics and addressed emerging issues proactively to support retention, positive participation, and a safe group environment
References
Available upon request
Timeline
COMMUNITY SUPPORT WORKER
Sunnyfield Disability Services
09.2023 - 07.2025
BARTENDER
Ryedales Tavern
01.2022 - 04.2023
PRIVATE TUTOR
Self-Employed
01.2019 - 12.2021