Chinese (Cantonese)
Agile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Presents customer concerns to internal development staff for integration into future updates. Positively impacts all customer interactions and engineering efforts for supported products.
At Datto I am a technical specialist for the RMM(Remote monitoring and management) product that MSP(Managed service providers) use to manage their clients who are needing IT services. I inform, support, triage, investigate and problem solve on a global scale, this includes:
At UBT I was an IT Support Agent who provided face-to-face and remote support to the multiple businesses that the company owned or clients who used our office space. I was responsible for:
At Coregas I was Helpdesk Support for internal stake holders and customers. This was a hybrid role as there was some customer support for our mobile applications. I was involved in the following:
At eHealth I supported the NSW Pulic Health department apart of a service desk which provided remote support for all assets and internal stake holders within the organization.
Operating Systems: Windows (Desktop/Server) /MacOS
undefinedHighest achiever in my year when doing my Advanced Diploma in Network Security.
Chinese (Cantonese)
Vietnamese
Drawing, gaming & sports