Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Mailes

Dunsborough,WA

Summary

Dynamic baker with a proven track record at Cowaramup French Bakery, excelling in customer service and quality control. Skilled in dough handling and time management, I enhanced production efficiency and reduced waste, while fostering team collaboration to deliver exceptional baked goods that consistently delighted customers.

Overview

2024
2024
years of professional experience

Work History

Baker

Cowaramup French Bakery
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Produced consistently high-quality baked goods for customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
  • Trained and supervised new employees on bakery operations and procedures.
  • Adjusted recipes based on available ingredients or dietary restrictions,
  • Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
  • Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
  • Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
  • Resolved customer complaints with empathy and professionalism, maintaining positive bakery image.
  • Managed inventory for cost-effectiveness, ensuring no shortage of ingredients and minimizing waste.
  • Achieved significant reduction in customer wait times by optimizing workflow and baking schedules.
  • Coordinated with front-of-house team to ensure timely display of fresh baked goods, enhancing customer experience.
  • Adapted baking techniques for special dietary needs, expanding customer base to include those with dietary restrictions.
  • Maintained cleanliness and organization in baking area, meeting health and safety standards.
  • Initiated customer feedback system to gather insights on product preferences and areas for improvement.
  • Streamlined baking processes, reducing preparation time without compromising quality of baked goods.
  • Participated in local food fairs to promote bakery, resulting in increased foot traffic and sales.
  • Improved energy efficiency in bakery by optimizing equipment use and reducing unnecessary power consumption.
  • Trained new staff in bakery operations, improving overall team efficiency and product consistency.
  • Followed food safety standards when handling ingredients.
  • Cleaned and maintained kitchen equipment and oven.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Prepared dough for variety of pastries, cakes and breads.
  • Packaged finished products for sale.
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Trained new employees on bakery methods and procedures.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Prepared frostings and other toppings for cakes and pastries.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Determined baking times for various items.
  • Cut and shaped dough for pies, rolls and other pastries.

Baker

Yallingup Woodfired Bakery
03.2017 - 12.2023

Education

Baker

William Angliss Institute of TAFE
Melbourne, VIC
06.1990

Skills

  • Team collaboration
  • Customer service excellence
  • Active listening
  • Food safety standards
  • Attention to detail
  • Kitchen safety protocols
  • Cleanliness maintenance
  • Oven operation skills
  • Adaptability and creativity
  • Quality control measures
  • Time management proficiency
  • Dough handling expertise
  • Leadership and management
  • Bread making techniques
  • Product presentation skills
  • Opening and closing procedures
  • Basic math proficiency
  • Kitchen equipment operation
  • Waste reduction strategies
  • Pastry preparation skills
  • Holiday baking expertise
  • Cake decorating techniques
  • Traditional baked goods knowledge
  • Visual merchandising skills

Timeline

Baker

Yallingup Woodfired Bakery
03.2017 - 12.2023

Baker

Cowaramup French Bakery

Baker

William Angliss Institute of TAFE
Andrew Mailes