Proficient in team coordination and client documentation, with strong communication skills. Experienced in risk management and ensuring compliance, ready to drive effective client engagement.
Overview
3
3
years of professional experience
Work History
Senior On-Call officer
KIPIR Enterprises Pty Ltd
Hervey Bay, Qld
09.2025 - Current
Be the contact person that support workers call to assist with queries and support
Managed daily operations to ensure efficient workflow and timely service.
Coordinated team schedules to optimize resource allocation and staff coverage.
Collaborated with departments to resolve operational issues promptly.
Monitored compliance with safety regulations and company standards.
Facilitated communication between staff and management for effective coordination.
Participated in regular meetings with upper management regarding progress updates on current initiatives.
Provided guidance to team members on how to effectively complete tasks within established timelines.
Ensured the security and confidentiality of sensitive information.
Implemented risk management strategies to mitigate potential threats.
Disability Support Worker
KIPIR Enterprises Pty Ltd
Hervey Bay, Qld
06.2023 - Current
Assisted clients with daily living activities and personal care routines.
Facilitated social and recreational activities to enhance client engagement.
Maintained accurate documentation of client interactions and care provided.
Monitored client progress and reported changes to the support team.
Collaborated with healthcare professionals to ensure comprehensive care delivery.
Assisted in developing self-care skills such as personal hygiene practices.
Maintained daily living standards by assisting clients with personal hygiene needs.
Managed challenging behaviors through positive reinforcement techniques.
Assisted clients with activities of daily living such as eating, dressing, and grooming.
Provided emotional support to individuals with physical or mental disabilities.
Transported clients to appointments, social events, and other activities as needed.
Made beds, swept floors, and sanitized surfaces to support activities of daily living.
Encouraged independence by teaching skills needed for everyday life.
Monitored client progress and reported any changes in behavior or health conditions to supervisor.
Maintained records of services provided, client progress, and goals achieved.
Administered medication according to doctor's orders and monitored side effects.
Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
Developed strategies to help individuals cope with their disability.
Participated in team meetings with supervisors, doctors, nurses, therapists.
Organized recreational and educational activities for clients according to individual needs.
Sales/ Call Center Lead/Senior Customer Service Representative at Mountain Barn BuildersSales/ Call Center Lead/Senior Customer Service Representative at Mountain Barn Builders