Andrew McCrae
Mount Low,QLD
Summary
Versatile Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
17
17
years of professional experience
Work History
Senior Store Manager and Retail Project Officer
Road Tech Marine
07.2023 - Current
- Planned and assigned workload by delegating tasks and directing team members.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Maintained quality through training and coaching during daily activities.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Regional Manager
Road Tech Marine
07.2020 - 05.2023
- Established and maintained operational standards for 13 locations.
- Key responsibilities: Manage and drive overall profitability, manage all operations and merchandise standards, train and develop team members, ensure Safety Compliance, report directly to the General Manager.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Strengthened internal controls through diligent financial oversight and adherence to established policies and procedures at each regional location.
Area Manager
Road Tech Marine
07.2017 - 07.2020
- Manage and oversee 5 stores over NTH QLD
- Key responsibilities: Manage and drive overall profitability, manage and drive budgets and KPI, ensure operational targets met, ensure all Safety Compliance, report directly to the General Manager.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Collaborated with sales teams to create effective strategies that drove revenue growth consistently over time.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Cluster Manager
Road Tech Marine
06.2015 - 07.2017
- Manage and oversee 3 stores over NTH QLD
- Key responsibilities: Manage and drive budgets and KPI, ensure operational targets met, ensure all Safety Compliance.
- Achieved higher team performance by implementing effective coaching and mentoring strategies for cluster staff.
- Developed efficient operational processes to optimize resources and improve overall cluster performance.
- Established strong relationships with key stakeholders through regular meetings, reports, and presentations on cluster progress.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Maintained compliance with company policies, industry regulations, and best practices across all departments in the cluster.
Store Manager
Road Tech Marine
08.2008 - 06.2015
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Call Centre Representative
Kelly Services /Telstra
01.2007 - 08.2008
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Cert 4 in Frontline Management -
First Impressions
01.2012
Skills
- Leadership
- Fast Learning
- Time Management
- Problem Solving
- Policies and Procedures Implementation
- Health and Safety
- Conflict Resolution
- Multitasking Abilities
- Relationship Building
- Analytical Thinking
- Customer Service Management
- Business Management
Hobbies and Interests
- Spending time with family.
- Watching cinema.
References
Michael Carr -Former General Manager Road Tech Marine and Wholesale -0428 242 562
Daniel McCauley -Former Retail Regional Manager Road Tech Marine-0431 772 89
Timeline
Senior Store Manager and Retail Project Officer
Road Tech Marine
07.2023 - Current
Regional Manager
Road Tech Marine
07.2020 - 05.2023
Area Manager
Road Tech Marine
07.2017 - 07.2020
Cluster Manager
Road Tech Marine
06.2015 - 07.2017
Store Manager
Road Tech Marine
08.2008 - 06.2015
Call Centre Representative
Kelly Services /Telstra
01.2007 - 08.2008
Cert 4 in Frontline Management -
First Impressions
Similar Profiles
Andrew PhanAndrew Phan
Duty Manager and Sales assistant at Road Tech MarineDuty Manager and Sales assistant at Road Tech Marine
Levi BorgLevi Borg
Retail Sales Associate at Road Tech MarineRetail Sales Associate at Road Tech Marine
Michael BeardMichael Beard
Store Manager at Road Tech MarineStore Manager at Road Tech Marine