Summary
Overview
Work History
Skills
Education
Certificates & Training
References
Timeline
Generic

Andrew Middlemiss

Yokine,WA

Summary

Committed professional with a strong background in Customer Service and managing daily operations at a Post Office. Skilled in clear communication, attention to detail, and roster management, contributing to improved team performance and compliance.

Overview

6
6
years of professional experience

Work History

Manager

Beechboro Post Office
Beechboro, WA
02.2023 - Current
  • Manage daily operations of the Post Office.
  • Opening and closing procedures.
  • End-of-Day balancing.
  • Armaguard procedures.
  • Process various Identity Services.
  • Receives parcels requiring secure handling.
  • Resolving customer inquiries and complaints.
  • All inventory management.
  • Post+ screen personalisation.
  • Rostering.
  • Ensure training compliance.
  • Trained team members in Post+ program
  • Train team members to improve performance.
  • Ensure compliance with safety standards.
  • Create monthly reports.
  • Read, acknowledge & relay updates from Australia Post to team members
  • Monitor Emails.
  • Local Business Program - instore contact.
  • Counter Operations - see below.

Counter Operator

Beechboro Post Office
Beechboro, WA
05.2019 - Current
  • Assist customers with parcel and letter assessment/distribution, bill payments, banking, International money transfers, and other services
  • Managed multiple computer programs while maintaining attention to detail (Legacy computer system).
  • Maintained cleanliness and organisation of the service area.
  • Collaborated with team members to streamline workflow and improve service speed.
  • Learned and followed safety and emergency procedures.
  • Operation of camera, fax, printer, scanners, photocopier, etc.

Skills

  • Customer service
  • Clear & effective communication
  • Operations management
  • Attention to detail
  • Problem solving & decision-making
  • Data analysis
  • Documentation and reporting
  • Conflict resolution
  • Roster management
  • Staff training and development
  • Inventory management
  • All operational aspects of an Australia Post Metropolitian Retail outlet

Education

  • Year 12 Graduate - Butler College - November 2022

Certificates & Training

  • Police Clearance
  • Identity Verification Accreditation for Passports, Land Titles, Tax File applications, Police Clearances, Working with Children, Dangerous Goods, Approved Managers, Bank verification

References

  • Fabian Allen - Australia Post, Field Engagement Lead
  • Carole Jeffrey - Soak & Soothe, supplier & small business customer
  • Dee Middlemiss - Beechboro LPO, Director

Timeline

Manager

Beechboro Post Office
02.2023 - Current

Counter Operator

Beechboro Post Office
05.2019 - Current

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Andrew Middlemiss