Andrew Miller
Brookfield,QLD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Small Business Owner
Sports Maintenance Australia
04.2020 - Current
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Interacted well with customers to build connections and nurture relationships.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Small Business Owner
Grudge Imports
11.2004 - 03.2020
- Managed a team of 13 people.
- Assisted in recruiting, hiring and training of team members.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Service Manager
Clark Equipment
01.1998 - 08.2004
- Led a team of 28 service technicians and admin staff
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed time efficiently in order to complete all tasks within deadlines.
Service Technician
Aran
02.1986 - 05.1996
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Education
High School Diploma -
Brisbane Boys College
Brisbane, QLD12.1979
Mechanical Trade Certificate -
Yeronga TAFE
Brisbane, QLDMaster of Business Administration Certificate - Business Administration
Central Queensland University
Brisbane, QLDSkills
- Delegation
- Planning and execution
- Hiring and Onboarding
- Employee Motivation
- Business management and development
- Scheduling
- Inventory Tracking and Management
- Staff Management
- Customer Relations
- Sound Judgment
- Supplier Monitoring
- Operations Management
Certification
First aid Certificate
Forklift Licence
Skid steer Licence
Excavator licence
Languages
Spanish
Limited Working
Timeline
Small Business Owner
Sports Maintenance Australia
04.2020 - Current
Small Business Owner
Grudge Imports
11.2004 - 03.2020
Service Manager
Clark Equipment
01.1998 - 08.2004
Service Technician
Aran
02.1986 - 05.1996
High School Diploma -
Brisbane Boys College
Mechanical Trade Certificate -
Yeronga TAFE
Master of Business Administration Certificate - Business Administration
Central Queensland University
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