ANDREW MINTZAS
Forest Hill,Australia
Summary
Dynamic franchise owner with extensive experience in operations management and a proven track record of increasing revenue through strategic partnerships and effective marketing initiatives. Adept at analyzing financial data to drive informed business decisions, while fostering strong franchise relations to ensure compliance and operational excellence. Recognized for enhancing customer loyalty and optimizing inventory processes, balancing hard analytical skills with strong interpersonal abilities.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Franchise Owner
Gloria Jeans Coffees
Dandenong North, VIC
08.2017 - 04.2025
- Managed daily activities of store personnel including scheduling, hiring, and performance reviews.
- Initiated strategic partnerships with other businesses in order to generate additional revenue streams.
- Streamlined processes for ordering merchandise from suppliers which helped reduce shipping delays significantly.
- Managed the smooth running of a Drive thru Gloria Jeans 7 days a week from 5:30 am to 7:30 pm.
- Created marketing strategies to increase brand awareness and customer loyalty.
- Assessed employee productivity levels through periodic evaluations of work performance against established goals.
- Ensured quality control by regularly inspecting products and services offered by the franchise.
- Generated monthly reports outlining key performance indicators such as sales figures, customer satisfaction ratings.
- Reviewed inventory levels on a weekly basis in order to maintain optimal stock levels while minimizing excess expenditure.
- Developed extensive knowledge of franchise operations and industry standards.
- Conducted regular meetings with staff to identify opportunities for improvement in customer service.
- Established procedures for training new employees on company policies and procedures.
- Maintained a strong relationship with franchisor to ensure compliance with all regulations.
- Analyzed financial data such as income statements, balance sheets, budgets to make sound decisions regarding operational investments and growth initiatives.
- Managed the daily operations related to customer service, inventory management, and marketing.
Retail Store Owner
Baby Kingdom
Penrith, NSW
02.2000 - 09.2009
- Utilized innovative strategies to promote store merchandise including advertising campaigns, special promotions, and product demonstrations.
- Delivered goods from warehouse to warehouse and residential homes and stores.
- Maintained accurate records of all financial transactions such as sales receipts, invoices, payroll information.
- Managed communications between corporate headquarters and local stores in order to ensure consistency in procedures among all locations.
- Monitored store performance metrics including sales volume, profitability margins, customer satisfaction scores.
- Analyzed daily sales reports to identify areas of improvement within the store's operations.
Skills
- Operations management
- Brand compliance
- Franchise relations
- Small business operations
Certification
Driver’s License
Timeline
Franchise Owner
Gloria Jeans Coffees
08.2017 - 04.2025
Retail Store Owner
Baby Kingdom
02.2000 - 09.2009