Andrew Mitchell

• Provided exceptional customer service and technical support to customers via phone, email, and chat.
• Assisted customers with product setup, troubleshooting, and general usage questions.
• Facilitated onboarding processes for new clients through training sessions or webinars.
• Involvement with continuous product development, including optimizing current workflows and new features.
• Testing all changes or additions before production release.

• Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
• Worked with general manager / area manager and manufacturer staff to meet or exceed KPI's To improve gross profit.
• Managed controllable expenditure to improve net profit.
• Applied simple processes to ensure constant workflow.
• Increase staff morale to improve efficiency.
• Ensure all staff are at their highest earning potential.

• Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
• Collaborated with customers to offer solutions to service needs.
• Monitored employee performance through key metrics analysis.
• Managed service department budget and investigated and resolved discrepancies.

• Delegated tasks to multiple employees while maintaining efficient workplace.
• Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
• Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
• Increased customer satisfaction by following up on negative feedback and taking appropriate measures to resolve complaints.
• Ensured Technicians completed work to the highest quality, safely and on time.

• Used diagnostic abilities to locate and resolve vehicle issues.

• Assisted Foreman to train and advance Technicians and Apprentices.

• Performed Foreman duties in their absence.

• Performed scheduled maintenance.

• Carried out general repairs.

• Maintained and repaired NZ Police vehicles in accordance with standards.

• Performed used vehicle preparation.

• Completed PD inspections to new vehicles.

• Carried out scheduled maintenance.

• Performed general repairs.

• Performed PD inspections to new vehicles.

• Performed used vehicle preparation.

• Maintained workflow Delegating jobs.

• Assisted Technicians with difficulty.

• Dealt with customer vehicle issues and concerns.

• Carried out scheduled maintenance in accordance with manufacture specifications.

• Performed general repairs to all makes and models of vehicles.

• Attended to local breakdowns.

• General workshop maintenance.

• Parts organizing and collections.

• Worked alongside Technicians to build knowledge and capabilities.

• Attended local college to obtain qualification.

• Performed workshop maintenance duties.

• Carried out scheduled maintenance of vehicles.

• Performed general small repairs.

• Performed PD inspections including wheel alignment to new vehicles.

• Worked as a qualified Technician for 1 year.