Hardworking employee enthusiastic about progressing in the automotive industry. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Service Advisor
Southside Volkswagen
02.2024 - Current
Check in customers vehicles professionally and efficiently, taking any customer queries seriously and providing assistance immediately when applicable.
Maintain excellent communication with customers throughout repair, making contact with use of phone call or Autogami text messaging at least 2-3 times a day.
Consistently set reminders to follow up on customers vehicles who have parts on order or who require rebook.
Make efficient use of programs such as ERA, and Volkswagens GRP, for warranty claims.
Consistently find opportunities to upsell customers in a professional and respectful manner.
Keep close contact with the workshop controller at all times to ensure expectations are kept universal, and to ensure minimal surprises.
Senior Retail Assistant
Super Cheap Auto
12.2019 - Current
Man front desk, including operating registers, receipting goods, and providing excellent service to customers in all aspects
Working on floor, stocking shelves and rotating stock where applicable, all while following health and safety procedures.
Mentored new employees, ensuring a smooth onboarding process and fostering a positive work environment.
Manned parts and information counter, gaining a wealth of knowledge in providing assistance to customers enquiries, and starting a passion for the automotive industry.
Assistant Parts Manager
Osborne Park Mazda
04.2022 - 02.2024
Man front counter, providing help to any customers in a timely and professional manner.
Man back counter, looking after all technicians queries, quotes, and providing them parts.
Manage the receipting of all parts/orders
Crediting goods to both trade partners and customers
Keeping a close relationship with the parts on order file, to update service team when parts had arrived
Preparing batch print/pre-picks for the next day, making sure all technicians had what they needed ready to go the next day.
Education
No Degree - Music
Northlake Senior Campus
Perth, WA
11-2020
Skills
Customer Service
Computer Skills
Multitasking and Organization
Technical knowledge
Timeline
Service Advisor
Southside Volkswagen
02.2024 - Current
Assistant Parts Manager
Osborne Park Mazda
04.2022 - 02.2024
Senior Retail Assistant
Super Cheap Auto
12.2019 - Current
No Degree - Music
Northlake Senior Campus
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Director of Training and Education at SouthSide, REALTORS®Director of Training and Education at SouthSide, REALTORS®