Andrew Morgan
Huntingdale ,WA
Summary
Hardworking employee enthusiastic about progressing in the automotive industry. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Service Advisor
Southside Volkswagen
02.2024 - Current
- Check in customers vehicles professionally and efficiently, taking any customer queries seriously and providing assistance immediately when applicable.
- Maintain excellent communication with customers throughout repair, making contact with use of phone call or Autogami text messaging at least 2-3 times a day.
- Consistently set reminders to follow up on customers vehicles who have parts on order or who require rebook.
- Make efficient use of programs such as ERA, and Volkswagens GRP, for warranty claims.
- Consistently find opportunities to upsell customers in a professional and respectful manner.
- Keep close contact with the workshop controller at all times to ensure expectations are kept universal, and to ensure minimal surprises.
Senior Retail Assistant
Super Cheap Auto
12.2019 - Current
- Man front desk, including operating registers, receipting goods, and providing excellent service to customers in all aspects
- Working on floor, stocking shelves and rotating stock where applicable, all while following health and safety procedures.
- Mentored new employees, ensuring a smooth onboarding process and fostering a positive work environment.
- Manned parts and information counter, gaining a wealth of knowledge in providing assistance to customers enquiries, and starting a passion for the automotive industry.
Assistant Parts Manager
Osborne Park Mazda
04.2022 - 02.2024
- Man front counter, providing help to any customers in a timely and professional manner.
- Man back counter, looking after all technicians queries, quotes, and providing them parts.
- Manage the receipting of all parts/orders
- Crediting goods to both trade partners and customers
- Keeping a close relationship with the parts on order file, to update service team when parts had arrived
- Preparing batch print/pre-picks for the next day, making sure all technicians had what they needed ready to go the next day.
Education
No Degree - Music
Northlake Senior Campus
Perth, WA11-2020
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Technical knowledge
Timeline
Service Advisor
Southside Volkswagen
02.2024 - Current
Assistant Parts Manager
Osborne Park Mazda
04.2022 - 02.2024
Senior Retail Assistant
Super Cheap Auto
12.2019 - Current
No Degree - Music
Northlake Senior Campus
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