Andrew Nguyen
Beckenham, Perth,WA
Summary
Seasoned Assistant Manager with a proven track record at Brunetti's Moonee Ponds, adept in CRM and conflict resolution. Excelled in staff training, boosting team efficiency, and strategic inventory management. Demonstrated expertise in fostering customer relationships and team motivation, ensuring operational excellence and service quality.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Brunetti's Moonee Ponds
Moonee Ponds , VIC
09.2023 - 11.2024
- Managed cafe operations for both opening and closing shifts, ensuring smooth daily functions.
- Trained staff in various cafe operations, including barista skills, panini preparation, and pastry display.
- Oversaw rostering and stock management for a team of 50, ensuring efficient scheduling and inventory control.
- Developed a system for tracking inventory and ordering supplies as needed.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Bar Supervisor
Vic On The Park
01.2021 - 08.2023
- Cocktail, food, and beverage services.
- Customer service, cash handling, and monthly stock take.
- Supervised both bar and floor teams in a 700 PAX pub/bar, ensuring high standards of service and efficiency.
- Trained bar staff to craft new seasonal cocktails, enhancing the venue's beverage offerings.
- Led the team in maintaining cleanliness and operational excellence during opening and closing procedures.
COCKTAIL BARTENDER
Cherry Bar, The Star
02.2017 - 01.2021
- Cocktail making and general food and beverage service.
- Customer service, objection handling, cash management.
- Drinks inventory and function duties, when applicable.
COCKTAIL BARTENDER
The Ivy, Merivale
10.2016 - 02.2017
- Cocktail, food, and beverage services
- Customer service, cash handling, and drinks inventory
BARTENDER / BAR AND HOSTEL SUPERVISOR
Belushi's Bar, London
04.2016 - 09.2016
- Cocktail, food, and beverage services
- Customer service, cash handling, and drinks inventory
- Stocktake, cleaning, and hostel reception duties
COCKTAIL BARTENDER
Grand Union Cocktail Bar, London
04.2016 - 07.2016
- Cocktail, food, and beverage services
- Customer service, cash handling, and drinks inventory
Education
PROFESSIONAL BAR & MIXOLOGY COURSE -
The European Bartender School
01.2016
HIGHER SCHOOL CERTIFICATE -
Marrickville Highschool
01.2015
Skills
- Customer relationship management (CRM)
- Conflict resolution
- Team motivation
- Strategic thinking
- Staff training and development
- Budget assistance
References
References available upon request.
Timeline
Assistant Manager
Brunetti's Moonee Ponds
09.2023 - 11.2024
Bar Supervisor
Vic On The Park
01.2021 - 08.2023
COCKTAIL BARTENDER
Cherry Bar, The Star
02.2017 - 01.2021
COCKTAIL BARTENDER
The Ivy, Merivale
10.2016 - 02.2017
BARTENDER / BAR AND HOSTEL SUPERVISOR
Belushi's Bar, London
04.2016 - 09.2016
COCKTAIL BARTENDER
Grand Union Cocktail Bar, London
04.2016 - 07.2016
PROFESSIONAL BAR & MIXOLOGY COURSE -
The European Bartender School
HIGHER SCHOOL CERTIFICATE -
Marrickville Highschool
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