Andrew Nguyen
MIDDLETON GRANGE,Australia
Summary
Dynamic security operations leader with extensive experience driving physical security and risk management programs at Amazon Web Services across the Asia Pacific, Japan, and China (APJC) region. Demonstrated success in leading and developing high-performing teams, implementing strategic security initiatives, and protecting critical infrastructure, while driving continuous improvements in operational efficiency. Adept at building strong stakeholder and customer partnerships, and aligning security programs with evolving business objectives to meet both organisational and customer requirements.
Overview
9
9
years of professional experience
Work History
NTE Security Operations Regional Manager
Amazon Web Services
Sydney, New South Wales
10.2021 - Current
- Lead the Physical Security Operations Center (SOC), supporting remote CCTV surveillance, alarm response, and incident triage for 59 data centers in 14 countries across the Asia Pacific, Japan, and China (APJC) region.
- Recruit and develop high-performing Data Center Security Managers and Security Specialists to remotely manage security operations for non-traditional data centers within the region.
- Lead and manage team performance through goal setting, ongoing coaching, regular feedback, and career development to foster individual growth and team accountability.
- Define and implement security-focused goals, policies, and procedures to enhance the consistency and efficiency of global security service delivery.
- Drive process improvements and automation strategies to reduce manual workload, enhance incident response, and scale SOC capabilities in the Americas, and European region.
- Partner with global and regional stakeholders to align physical security operations with evolving business needs, compliance requirements, and customer expectations.
- Developed strategic initiatives to strengthen customer engagement and drive service excellence across regional and global security teams.
NTE Area Security Manager
Amazon Web Services
Sydney, New South Wales
09.2018 - 10.2021
- Manage remote project management teams and security vendors across the Asia Pacific, Japan, and China (APJC) region to deliver best-in-class data center security infrastructure for AWS Edge business.
- Responsible for managing team performance against established project KPIs through effective coaching, regular feedback, and career development to promote individual growth, and team accountability.
- Responsible for the risk assessment program of co-located data centers to identify vulnerabilities and strengthen security posture before market entry.
- Develop and implement security protocols to protect AWS Edge cloud infrastructure and customer data across regional data centers.
- Collaborate with cross-functional teams to establish and operationalize regional incident response strategies and procedures.
- Lead the audit program of security operations to drive continuous improvement and enhance operational efficiency.
- Foster strong, strategic partnerships with internal stakeholders to align security outcomes with business objectives.
NSW Operations Manager
G4S Custodial Services
05.2018 - 09.2018
- Led the recruitment and management of a 24/7 guard force deployed across multiple client sites throughout Sydney, New South Wales. (50 security officers.)
- Oversaw daily security operations of five key accounts: Amazon Web Services, Google, Dropbox, Snap Inc. and JP Morgan.
- Delivered remedial training and conducted performance assessments to maintain a high standard of service across security teams.
- Acted as the primary liaison between clients and regional security managers, ensuring all service requests were fulfilled accurately and on time.
- Met and reported on key performance indicators (KPIs) to clients on a weekly and monthly basis, ensuring transparency and accountability.
- Conducted risk assessments for new projects proposed by clients, providing tailored security recommendations.
- Developed and implemented security protocols and procedures, with regular audits to ensure operational compliance and effectiveness.
- Provided hands-on mentoring and operational support to site supervisors, ensuring consistent and effective security management.
Data Center Security Supervisor
G4S Custodial Services
02.2017 - 05.2018
- Supervise a team of 11 security officers, ensuring all operational duties meet client standards and compliance requirements.
- Provided ongoing training, mentoring, and character development to build technical skills, and foster a professional, high-performing security team.
- Managed day-to-day physical security operations for a data center, including access control, incident response, and investigations.
- Oversaw access and egress for the campus, ensuring proper processing of all personnel entering the facility, and maintained accurate security metrics and incident reports.
- Administered access control systems, coordinated guard force operations, conducted regular compliance audits, and reported on key security metrics and incidents to the site security manager.
- Monitored all work performed by employees and contractors, ensuring that safety and security standards were met.
Data Center Security Team Lead
G4S Custodial Services
03.2016 - 02.2017
- Monitored access and egress to ensure that only authorized personnel entered secure areas, verifying identities and access privileges.
- Maintained a high-security environment by identifying unauthorized individuals, suspicious behavior, and policy violations.
- Investigated all safety and security breaches, ensuring timely documentation and resolution.
- Served as the control room point of contact for visitors and contractors, managing inductions, badge issuance, and access control.
- Responded to routine and emergency incidents, following established security protocols.
- Maintain detailed and accurate logs of all events during each and every shift.
- Maintained accurate and detailed shift logs, and provided professional reports, both verbal and written, upon client request.
- Conducted screening at secure exit points using metal detectors and handheld wands to prevent unauthorized item transfer.
- Enforced security policies to protect customer data and critical infrastructure.
Education
Higher School Certificate (HSC) -
Good Samaritan Catholic College
Sydney, NSW12-2012
School Certificate (SC) -
Good Samaritan Catholic College
Sydney, NSW12-2010
Skills
- Strong communication skills
- Leadership and team management
- Risk assessment
- Incident response
- Security investigations
- Project management
- Data-driven recruitment
- Performance management
- Conflict resolution
- Vendor management
- Strategic planning and execution
Professional References
Available upon request.
Languages
English
Professional
Vietnamese
Professional
References
References available upon request.
Timeline
NTE Security Operations Regional Manager
Amazon Web Services
10.2021 - Current
NTE Area Security Manager
Amazon Web Services
09.2018 - 10.2021
NSW Operations Manager
G4S Custodial Services
05.2018 - 09.2018
Data Center Security Supervisor
G4S Custodial Services
02.2017 - 05.2018
Data Center Security Team Lead
G4S Custodial Services
03.2016 - 02.2017
Higher School Certificate (HSC) -
Good Samaritan Catholic College
School Certificate (SC) -
Good Samaritan Catholic College
Similar Profiles
Francisco Javier Chavero, Jr.Francisco Javier Chavero, Jr.
Environmental Program Manager (EPM) at Amazon Web Services (AWS), Amazon Data Services, Inc.Environmental Program Manager (EPM) at Amazon Web Services (AWS), Amazon Data Services, Inc.
Manish KulshreshthaManish Kulshreshtha
Head - Enterprise Support (Mid and Large Enterprise Business) at Amazon Web Services (Amazon Internet Services Pvt. Ltd.)Head - Enterprise Support (Mid and Large Enterprise Business) at Amazon Web Services (Amazon Internet Services Pvt. Ltd.)
DEEPA KARUNAKARANDEEPA KARUNAKARAN
Customer Solutions Manager (Customer facing Program Manager) at Amazon Inc. (Strategic Accounts, Amazon Web Services)Customer Solutions Manager (Customer facing Program Manager) at Amazon Inc. (Strategic Accounts, Amazon Web Services)
Robert GoodwinRobert Goodwin
Global Lead, Specialist Solutions Architect WWPS Secure Hybrid Cloud at AMAZON WEB SERVICES AMAZON INCGlobal Lead, Specialist Solutions Architect WWPS Secure Hybrid Cloud at AMAZON WEB SERVICES AMAZON INC
Zhina MansooriZhina Mansoori
Administrative and HR at Joinery DepotAdministrative and HR at Joinery Depot