Andrew Nguyen-Le
Caroline Springs,VIC
Summary
Proven ability to enhance customer experiences and streamline operations, demonstrated during tenure at Serenity Beauty & Spa. Expert in customer service and time management, with effective communication for resolving issues efficiently. Significantly reducing appointment conflicts. Skilled in cash handling and maintaining high standards of cleanliness, contributing to a positive and professional environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Serenity Beauty & Spa
2018.01 - 2021.12
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments between clients and staff.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Cafe Worker
The Blue Moose Cafe
2020.03 - 2021.02
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
Education
Diploma of Nursing - Nursing
Victoria University
Melbourne, VIC03.2024
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Team Collaboration
- Direct Patient Care
- Patient Assessments
Certification
- ANMF Nurses Award [ANMF] [2023 December]
FFXIV Experience
I've played FFXIV for 3 Years; and had started during the End Walker expansion.
FFXIV is one of the few games that I've spent 1000+ hours, I predominately play on the Materia Data Center.
What initially attracted me to begin playing FFXIV; was the extensive free-trial that was offered, the variety of the races and how engaging the gameplay had appeared. I was hooked immediately and did not hesitate to purchase the complete game; I play FFXIV casually and spend my time in-game as an Omni-crafter; often completing commissions from other players and I regularly engage in the PVP aspect, one of my accomplishments within PVP is that I was ranked #50 out of the Top 100 in Materia.
I like to think of myself as very encouraging to new and shy players; hoping to give them a nice experience so that they may continue to play the game or engage in other forms of content other than Main Scenario questing.
I would love the opportunity to work alongside other players and engage in FFXIV content beyond the game.
Timeline
Cafe Worker
The Blue Moose Cafe
2020.03 - 2021.02
Front Desk Receptionist
Serenity Beauty & Spa
2018.01 - 2021.12
Diploma of Nursing - Nursing
Victoria University
- ANMF Nurses Award [ANMF] [2023 December]
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