Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Andrew Ong

Summary

I read with much interest and refer to the advertised Carpark Coordinator position within BACS based at TPCH, Chermside (PCH557927). I have been seeking such an opportunity and firmly regard as true this is an avenue to utilise my current skills set in addition to extending my knowledge base. It is my strong belief that I possess the requisite attributes and house the capacity to acquire skills necessary to make the role a success.

My time working in various capacities throughout Queensland Health has afforded familiarity and experience in high level administrative competencies. I have supported Directors, doctors, senior scientists and management whereby continually exposed to fast paced environments. I have more than met the requirements of clients and proven adept in achieving results for the betterment of my team and department. I acknowledge the criticality to work efficiently in establishing priorities and meeting predetermined deadlines. I am confident my communication proficiency will translate to positive interaction, negotiations and dealings with diverse stakeholders pertaining to this role. Experience managing a carpark facility may be limited as such but my fifteen years with QH will arm my capability to excel in this position.

I arrow towards opportunities to develop my knowledge as exhibited throughout my employment. Adept with Microsoft applications and finance-based billing, I also welcome the prospect of advancing and learning further for the improvement of myself and the team. It has beenestablished that throughout my employment history customer service, a devout work ethic, attention to detail, confidentiality management and acting in accordance with proper conduct is at the forefront and of paramount importance, whereby my record exemplifies these facets and characteristics.

Effectual communication is imperative with maintaining quality customer relations and it is my belief strength lies with my oral and written components. Time management is critical in meeting deadlines and achieving set goals. It has been demonstrated during my roles supporting all parties and will continue with any task I face moving forward.

Accomplished at working as part of a team or in an individual setting, I am also enthusiastic and look forward to new challenges by sanctioning personal and team-focused goals. I believe that myextensive communication skills, ability to listen and be receptive to what others convey whilst remaining flexible and fair, will establish the platform to work well in this environment.

I am aware of the high value BACS and TPCH places on provision appropriate to the needs ofrespective stakeholders, excellence in its delivery, vision, values and culture and believe I share this philosophy. Equipped with a similar outlook on being resolution-focused, I have initiative and drive to succeed and this position will no doubt be the catalyst to exhibit my worth. I hope to have an opportunity to meet with the applicable parties in discussing how I could provide a competent level of support and service to this department’s facilitation towards its goals and related objectives.

Yours sincerely,

Andrew Ong

Overview

16
16
years of professional experience

Work History

Correspondence Officer/Executive Support Officer

12.2022 - Current
  • Proven ability to manage the commitments of the Director of Commercial Activities, daily MNPS business functions, documentation upload and progression via CM, meeting and calendar scheduling alongside email correspondence and all facets of communication
  • Demonstrated ability to work autonomously to establish work priorities and meet predetermined deadlines/commitments in a high-pressure environment
  • Correspondence and administrative support to QPHaSS Executive Director, high volume email communication, CHO/DG/GM level brief and document proofreading and progression via Content Manager
  • Shared email and schedule management, confidential letter correspondence to patients, daily screening of phone calls, message taking/forwarding, meeting report deadlines, circulation of applicable documentation to management.

COVID Response Team Data Officer

12.2021 - 12.2022
  • Data input into respective systems and Microsoft applications ensuring accuracy and integrity
  • Receive and autonomously track, allocate, monitor and report on all incoming data and outgoing correspondence for the CHO in accordance with defined workflows whilst using independent judgement to recognise and escalate urgent information
  • Daily reports to capture Covid statistics from Hospital and Health Services across Queensland
  • Undertaking higher duties in the absence of senior staff.

Administration Support Officer

12.2016 - 12.2021
  • Manage and data enter the requisite details into AUSLAB in an efficient and timely manner plus directing all applicable specimens accordingly
  • Continual training processes incorporated into documentation for new and senior staff
  • Conducting proper receipt of samples from surrounding hospitals and laboratories
  • Collaborating with fellow areas within this campus is another integral component for ensuring correct channels are met and undertaking duties with minimal supervision.

Client Service Officer

11.2015 - 12.2016
  • Finance processes audited to ensure data integrity/quality, correcting billing in AUSLAB with particular attention to HBCIS, Medicare, finance/bank deposit reports, revenue recovery and private/public billing, inputting of information into spreadsheets including Excel and Productivity Matrix
  • Preparing health fund and patient correspondence utilising avenues in a written aspect and phone communication, applicable reports documented in database spreadsheet.

Laboratory Coordinator/Clinical Trials Officer/Pathology Assistant

02.2008 - 11.2015
  • Correctly dealing with the influx of various specimens that are forwarded to the Central Specimen Reception Laboratory for appropriate patient request form interpretation, coding, handling, registration, scanning and distribution
  • Daily accurate data entry of codes and information, report editing, taking calls with patients/coordinators and liaising with doctors/nurses/registrars/consultants/hospital staff on the testing of samples and ensuring proficient process required for these specimens whilst acknowledging patient confidentiality
  • Competent phone handling of difficult patients and demanding medical staff
  • Supervise, time-manage, organise and provide support to staff of a rotating roster of 30+ including trainees where troubleshooting was often encountered
  • Participation in team discussions and assisting in laboratory projects highlighting promotion of efficient processes and any issues earmarked to address
  • Processing of clinical trial samples from handling to registration, sending and logging details; email management of shared inbox, collaboration with various stakeholders
  • Information collation and record upon shift culmination whilst in supervisory role.

Education

Bachelor of Applied Science & Nutrition -

University of Queensland
Brisbane, QLD

Skills

    Ø Proven ability to manage the commitments of the A/Director of Commercial Activities, daily Metro North Procurement Service business functions, document upload/progression via Content Manager, calendar and meeting scheduling, agenda dissemination

    Ø Correspondence and administrative support to QPHaSS Executive Director, high volume email communication, diary management, CHO/DG/GM level brief preparation and proofreading

    Ø Extensive experience in prioritising tasks based on urgency, resource requirements, complexity and involvement from roles encompassing operational, clinical trials, administrative and supervisory

    Ø Knowledge in data analysis, drawing appropriate conclusions from data and preparing related correspondence and reports This also encapsulates finance processes to ensure data integrity, cheque/remittance procedures, revenue recovery, private/public billing and Medicare-related invoicing

    Ø Exhibited ability to manage shared account emails and high volume incoming correspondence, co-ordinate/organise meetings, booking and scheduling of meeting rooms, supporting projects, minute taking Capacity to learn new processes via courses, workshops and self-teach I have a resolution-focused outlook in delivering objectives

    Ø Proficient knowledge of computer programs including extensive AUSLAB (Laboratory Information Management System) usage,Microsoft applications, HBCIS awareness, Content Manager, QContracts, Intranet, TMS, Medicare HPOS, Jira and Productivity Matrix Ability to quickly acquire competency in S/4HANA operations and other systems

    Ø Experience in the performance of pre-analytical processes such as sorting, coding, data entry, aliquoting and parcel management in a large complex specimen reception unit over a 24-hour roster in addition to the ordering of supplies, service desk operations and general office duties

    Ø Performing confidential duties, rostering, revenue project management, policy reviews and overseeing the training of staff whilst in a supervisory position and aiding management with statistical data compilation on workflow, productivity matrix and staff competence

    Ø Demonstrated ability in meeting deadlines, proactively identify issues and its prompt resolution where applicable plus the negotiation of effective outcomes in a rapidly changing environment

    Ø Proven ability to solve problems and exhibit initiative in the workplace, motivate staff, exercise tact and confidentiality, discretion and sound judgement in addition to working autonomously and adherence to time management efficiency

    Ø Competently developed communication skills including written correspondence, internal client interaction, external patient phone calls, service desk, liaising with management, doctors, scientists, operational officers, administration officers as well as external stakeholders, IT support and stores facility; interactive with all levels of staff

    Ø Experience in complying with Standard Operating Procedures (SOPs) and induction manuals, TGA and GCP practices, understanding quality laboratory systems and the requirements of NATA accreditation and ISO certification

    Ø Undertaking higher duties in the absence of senior staff

    Ø Dealing with difficult patients and demanding medical staff especially over the phone while exhibiting a calm demeanour

    Ø Awareness of Human Resource Management Policies applicable to contemporary workplaces and compliance with QLD Health's core values in addition to upholding proper conduct and sound practice principles

References

Amy Chen

Senior Procurement & Contracts Officer

UQ HSB, RBWH, Herston QLD 4006

amy.chen2@health.qld.gov.au


Leonnie Anderson

A/Director Commercial Activities

UQ HSB, RBWH, Herston QLD 4006

leonnie.anderson@health.qld.gov.au


Brooke Berry

Project Manager/Clinical Trials Scientist

RBWH, Herston QLD 4006

M : 0419 468 242

Timeline

Correspondence Officer/Executive Support Officer

12.2022 - Current

COVID Response Team Data Officer

12.2021 - 12.2022

Administration Support Officer

12.2016 - 12.2021

Client Service Officer

11.2015 - 12.2016

Laboratory Coordinator/Clinical Trials Officer/Pathology Assistant

02.2008 - 11.2015

Bachelor of Applied Science & Nutrition -

University of Queensland

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