Andrew Oxford
Townsville
Summary
Dedicated and adaptable professional with extensive experience supporting individuals with diverse and complex needs, including young people, people with disabilities, and those experiencing social or employment barriers. Skilled in de-escalation, conflict resolution, case management, and client advocacy, with a strong background across community services, youth justice, and employment programs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Outreach Mentor
BUSY At Work
04.2024 - 07.2025
- Provided mentoring and employment support to job seekers, managing daily service delivery across two outreach sites.
- Managed a caseload of 120+ clients, delivering individualised employment and training solutions.
- Coordinated access to RTOs, training initiatives, and sustainable employment pathways.
- Ensured compliance with strict privacy and reporting standards.
- Guided individuals in career development through tailored mentoring sessions.
- Facilitated workshops that improved workplace readiness and professional skills.
Disability Support Worker
NQ Quality Care
04.2023 - 03.2024
- Supported clients with daily living activities, medical appointments, and community participation to enhance overall wellbeing.
- Maintained accurate daily reports and progress updates to ensure accountability and continuity of care.
- Delivered personalised support to individuals with disabilities, fostering independence and developing daily living skills.
- Collaborated with multidisciplinary teams to design and implement tailored care plans that addressed individual client needs.
Claims Manager
Suncorp
04.2022 - 04.2023
- Managed a high volume portfolio of active home insurance claims, ensuring timely and accurate resolution.
- Streamlined communication between clients, contractors, and specialists, reducing claim turnaround times and improving efficiency.
- Delivered high quality conflict resolution, maintaining customer satisfaction ratings in complex, high pressure situations.
- Contributed to continuous improvement initiatives, identifying process gaps and implementing solutions that enhanced claim management outcomes.
Youth Development Coach / Recruitment Officer
Workways Australia
07.2020 - 04.2022
- Delivered one on one mentoring to young people (15–24) in the Transition to Work program, building confidence and employability skills.
- Assisted clients in overcoming social, financial, and employment barriers through tailored support and advocacy.
- Brokered apprenticeships, traineeships, and accredited training opportunities in collaboration with employers and RTOs.
- Provided ongoing post placement support to ensure sustainable employment outcomes and long term success.
Youth Support Worker
Wellways Australia
06.2019 - 06.2020
- Supported young people with daily living tasks (cooking, cleaning, shopping, laundry).
- Accompanied clients to medical and specialist appointments.
- Completed shift reports and incident documentation accurately.
- Liaised with Youth Workers to address behaviours and implement strategies.
- Developed tailored support plans aligned with individual needs and goals.
- Collaborated with community organisations to coordinate youth programs and resources.
Detention Youth Worker
Cleveland Youth Detention Centre
10.2015 - 05.2019
- Mentored junior staff, enhancing team performance through guidance and training.
- Evaluated program effectiveness, proposing strategic enhancements based on feedback and outcomes.
- Supported reintegration strategies for young people returning to the community.
- Facilitated daily group activities promoting social skills and emotional development.
- Implemented individualised support plans to address specific behavioural needs.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
Skills
- Case management expertise
- Youth mentoring
- Support for individuals with disabilities
- Conflict resolution
- Stakeholder engagement
- Analytical problem solving
Certification
- Blue Card
- RSA / RSG
- HR Licence
- Working at Heights & Confined Space
- White Card
- Excavator & Skidsteer Certification
Timeline
Outreach Mentor
BUSY At Work
04.2024 - 07.2025
Disability Support Worker
NQ Quality Care
04.2023 - 03.2024
Claims Manager
Suncorp
04.2022 - 04.2023
Youth Development Coach / Recruitment Officer
Workways Australia
07.2020 - 04.2022
Youth Support Worker
Wellways Australia
06.2019 - 06.2020
Detention Youth Worker
Cleveland Youth Detention Centre
10.2015 - 05.2019