Andrew Patrick
Doonside,NSW
Summary
Adept at managing high-stress situations, I enhanced customer loyalty and contributed to sales growth at Best and Less, Blacktown. My expertise in problem-solving and active listening led to improved customer satisfaction and retention. Skilled in customer service and critical thinking, I consistently delivered results beyond expectations, ensuring a positive service experience for all.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Sergio's Cake Shop Mt Druitt
06.2024 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Best and Less - Work Placement - Blacktown
12.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Hospital Facilities Administration
Doonside High School
Doonside, NSWSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Delivery Scheduling
Timeline
Customer Service Representative
Sergio's Cake Shop Mt Druitt
06.2024 - 06.2024
Customer Service Representative
Best and Less - Work Placement - Blacktown
12.2023 - 12.2023
Hospital Facilities Administration
Doonside High School
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