To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Assistant Training Manager
North Regional Tafe
03.2023 - Current
Provide support to the Training Manager
With the leadership, management and the performance and development of lecturing staff to ensure that the delivery of training programs reflects best practice and maximises student achievement
Assisting with the management of the human, financial and physical resources for program delivery within the areas of the Training Managers responsibility
Development and implementation of operational plans that are aligned to the goals articulated in both the Business Plan and the College’s Strategic Plan (including preparation of Resource Agreements, DPA, Section 40s and other submissions)
To ensure compliance with college and government policies including RTO Standards, equal opportunity, occupational health and safety and welfare and other legislative requirements Monitor work performance and foster teamwork to ensure deadlines are met and a high level of customer service is provided to both internal and external customers
Effective management of human, physical and financial resources and the achievement of key business outcomes and quality performance indicators
Building the capability and support of lecturers ensuring quality and relevance in delivery, and responsiveness of the College to changes and emerging opportunities.
Human Resources Officer
North Regional Tafe
09.2022 - 03.2023
Process excess hours claims for employees who work over their standard hours
Process overtime/time in lieu payments in accordance with award/agreement provisions
Process travel claim allowance forms for staff travelling across the state for work
Manage and complete items from a shared mailbox with 4 main workflow areas
Maintain and update several spreadsheets with information relevant to excess payments, travel allowance reimbursements, performance development reviews and staff accommodation
Store and maintain information in our HR Records Keeping System, “Content Manager”
Provide generalist HR advice to clients and employees on topics such as leave, resignations, employment services and recruitment
Review and QA a fortnightly pay certification repot to ensure variations in fortnightly pay are accurate
Work closely with The Department of Training and Workforce Development to maintain our employee records on our HRIMS system (Empower), to post recruitment adverts online and to assist the HR team with queries relating to employee personnel information
Work closely with the broader North Regional Tafe staff to provide ongoing support and advice.
Recruitment Consultant
Department of Health
03.2022 - 08.2022
Have an advanced understanding on specific role restrictions for positions that may have certain applicant requirements
Adhere to strict guidelines and relevant legislation and regulations pertaining to recruitment procedures while also considering the needs of the business area
Work in a team to ensure that the workload is well managed and work items are completed within the Service Level Agreement
Review and maintenance of Job Description Forms (JDFs) in accordance with industrial requirements
Competent knowledge of positions basic roles and union agreements to assure the JDF and position information is correct
Competent understanding of wok restrictions to applications who are on Visas or who are not permanent residents
Responsible for all correspondence to be sent to both unsuccessful and successful applicants and assisting hiring manager with breach processes.
Human Resources Advisor / Consultant
Department of Communities
01.2020 - 02.2022
Undertake end to end recruitment processes across all divisions of the agency
Offer support, advice and guidance to co-workers within the HRHUB team
Monitor incoming requests and queries submitted to the HRHUB regarding recruitment, selection reports, contract requests, leave, staff movements and provide responses in accordance with current legislation, award and agreements, Department policies and Commissioners Instructions
Work with Business Partners and Business managers to plan and manage upcoming HR needs with regards to staff movements and anticipate future action such as preparing an Expression of Interest recruitment process for the purpose of filling a temporarily vacant role
Review and undertake quality assurance for selection reports, submit outcome notification and prepare onboarding documents for new subsequent appointments
Conduct HR QA checks for new appointments, fixed term contracts, internal and external secondmends/transfer and provide feedback and advice to the business on best practice measures
Post and manage clearances for all formally advertised positions and permanent appointments to ensure Redeployees, Case managers and displaced staff may apply and be considered for appointment within the agency
Review and update JDF’s and work the business areas to ensure the roles duties and responsibilities are accurately captured
Liaise with our Establishment teams to make sure the latest JDF’s are provided to them for formal classification and registration
Daily use of Empower (and formally Ascender) to locate employee records such as prior employment history, personnel details, line manager structure and current pay/leave information
Work with external recruitment agencies to provide consultation advice and support to business areas as well of media companies to build and post advertisements in local and regional newspapers
Display professional flexibility as the team has undergone several major changes which include migration from 2 HRMS system to 1, the introduction of MS Planner as a task manager tool and the amalgamation of the Human Resources teams from set portfolios and areas into the 1 consolidated “HRHUB” team.
Workforce Services Officer – Payroll
Department of Biodiversity, Conservation and Attractions
02.2019 - 01.2020
Process new employee appointments in our central database (Ascender, previously known as Alesco)
Conduct leave audits and leave transfers for new and existing employees
Process payment vouchers, overtime claims, allowances, meal expenditures and other incidental payments
Liaise with stakeholders to have leave entitlements, current leave balances and annual earnings preserved when seconded to other government or internal agencies
Engage with our recruitment and Human Resources teams to consolidate pre employment details for prospective employees
Mainly pre employment documentation such as valid ID, Working with Children cards, Police screenings and other mandatory work credentials
Update and manage employee occupancy details such as updated rosters, Higher Duties/Temporary Special Allowances and Promotions
Conduct morning triaging of our work email queues, and complete daily QA tasks as required
Complete filing and other ad hoc duties as required.
Software Support Consultant
Communicare (Telstra Health)
01.2018 - 02.2019
Provide software support and basic training to users/clients of Communicare, the proprietary software
Cover both first and second level support – via phone, email and customer portal (our local intranet) with our ticketing system (JIRA)
Respond and solve user requests (via phone, ticketing system) as per SLA’s, ensuring customers are kept informed of the progress and documentation/follow up is completed as per process
Book and action software upgrades, ensuring minimal disruption to end users as many health services run 24 hour clinics
Work closely with GPs, medical receptionists and a variety of other users – varying in technical capability and communication styles
Provide basic IT support to remote medical outreach centre who may not have regular or full time IT officers
Conduct and apply patches to software using IBSQL code.
Employment Services Officer
Health Support Services
11.2011 - 11.2017
Process new employment contracts as per process guidelines
Manage a specific portfolio and workflow queue
Create and store business procedure checklists
Have a clear understanding of the required forms and the delegated persons who can approve contract request paperwork
Make sure all relevant paperwork has been received before processing to assure the work is done within the strict terms of the Public Sector Standards
Excellent knowledge and technical use of the Alesco and Objective systems
Up to date understanding of Visa restrictions on employment
Build and maintain rapport with external clients
Provide assistance to other Employment Services Officers and help out with other portfolios as required
This requires up to date knowledge of many unions and site-specific information
Time management skills and working within a strict service level agreement.
Senior Client Service Office
Health Support Service
11.2015 - 12.2016
Client Service Officer
Health Support Services
05.2011 - 11.2015
Senior MyHR Officer
Health Support Services
06.2015 - 08.2015
MyHR Support Officer
Health Support Services
03.2013 - 07.2013
Recruitment Officer
Health Support Services
01.2012 - 06.2012
Logistics and Parts Officer
Cooldrive Automotive Distribution
01.2010 - 05.2011
Education
Governor Stirling Senior High School
01.2009
Skills
Reliable, punctual, well-spoken, educated, direct, strive for excellence, pride in work
Diversity and Inclusion
Stakeholder Management
Training Facilitation
Needs Assessment
Public Speaking
Employee Engagement
Organizational Skills
Decision Making
Continuous Improvement
Conflict Resolution
Resource Allocation
Personal Information
Date of Birth: 04/15/1992
References
Suellyn Bennett, Training Manager Karratha, North Regional Tafe, Suellyn.bennett@nrtafe.wa.edu.au, 0427 082 301
Jess Webster, HR Consultant, North Regional Tafe, Jess.webster@nrtafe.wa.edu.au, 9159 6803
Timeline
Assistant Training Manager
North Regional Tafe
03.2023 - Current
Human Resources Officer
North Regional Tafe
09.2022 - 03.2023
Recruitment Consultant
Department of Health
03.2022 - 08.2022
Human Resources Advisor / Consultant
Department of Communities
01.2020 - 02.2022
Workforce Services Officer – Payroll
Department of Biodiversity, Conservation and Attractions
02.2019 - 01.2020
Software Support Consultant
Communicare (Telstra Health)
01.2018 - 02.2019
Senior Client Service Office
Health Support Service
11.2015 - 12.2016
Senior MyHR Officer
Health Support Services
06.2015 - 08.2015
MyHR Support Officer
Health Support Services
03.2013 - 07.2013
Recruitment Officer
Health Support Services
01.2012 - 06.2012
Employment Services Officer
Health Support Services
11.2011 - 11.2017
Client Service Officer
Health Support Services
05.2011 - 11.2015
Logistics and Parts Officer
Cooldrive Automotive Distribution
01.2010 - 05.2011
Governor Stirling Senior High School
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