Summary
Overview
Work History
Skills
Timeline
Generic

ANDREW PETROVIC

Summary

Dynamic customer service professional with extensive experience, excelling in problem-solving and leadership. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in time management and fostering teamwork, consistently delivering exceptional customer service and resolving complex issues efficiently. Committed to maintaining high standards in a fast-paced environment

Overview

32
32
years of professional experience

Work History

Relief Movement Control Co Ordinator

Qantas Airways
02.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Work effectively in a fast-paced environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple functions
  • Ability to communicate with all stakeholders areas within the airport to effectively arrive and depart aircraft.
  • Co ordinate with the Airport authority for aircraft parking bays and aircraft that require tows.
  • Communicate with arriving aircraft for customer requirements.
  • Ensure accurate and detailed movement timings and notes for daily reports.
  • Stay current with all PTS requirements

Relief Customer Service Officer

Qantas Airways
02.2022 - Current
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Develop strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Assist staff in resolving complex customer issues and implementing solutions.
  • Supervise teams at both the Domestic and international terminals to provide a positive and productive work environment.
  • Handle escalated customer complaints in a calm and professional manner.
  • Assist in handling cancelled flights by rebooking and accommodating customers when required.

Baggage Service Agent

Qantas Airways
03.2000 - Current
  • Build positive relationships with customers by providing exceptional customer service.
  • Currently the baggage service trainer for all new and current staff, implementing and coordinating training and maintaining records.
  • Streamline baggage processing for timely delivery.
  • Updated records when lost, delayed bags are found.
  • Expedite on-hand baggage during operations, minimizing disruptions to flights and passenger inconvenience.
  • Address customer complaints and comments about baggage services.
  • Demonstrated strong attention to detail when investigating lost / missing baggage for customers where the baggage needs to be sent by courier to hotels.
  • Process and secure all unclaimed baggage.

Customer Service Agent

Qantas Airways
03.1993 - Current
  • Provide exceptional customer service with empathetic listening and effective problem-solving skills.
  • Manage passenger check in process, whilst time managing closing flights and on loading staff during busy periods.
  • Handle escalated customer complaints professionally, implementing solutions that address customers concerns.
  • Maintained calm under pressure while managing stressful situations involving delayed or cancelled flights.
  • Utilize strong attention-to-detail when reviewing passenger documents for accuracy before issuing boarding passes.
  • When required streamlined check-in processes for faster service, resulting in reduced wait times.
  • Provided high level of customer service to each person by engaging the customer and using active listening and effective interpersonal skills.

Skills

  • Leadership, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving / Solution Focused
  • Time Management

Timeline

Relief Movement Control Co Ordinator

Qantas Airways
02.2024 - Current

Relief Customer Service Officer

Qantas Airways
02.2022 - Current

Baggage Service Agent

Qantas Airways
03.2000 - Current

Customer Service Agent

Qantas Airways
03.1993 - Current

Similar Profiles

CREATE PROFILE
ANDREW PETROVIC