Andrew Phan
Summary
With a diverse background in various roles across different businesses, I have gained valuable experience in navigating unique company cultures and values. My strength lies in effective communication with individuals from diverse backgrounds and catering to their specific needs. Utilizing both existing knowledge and continuous learning, able to contribute towards bringing company visions into sharper focus. I am particularly drawn to organizations that demonstrate a strong commitment to customers and team.
Overview
9
9
years of professional experience
Work History
Duty Manager and Sales assistant
Road Tech Marine
01.2021 - Current
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Pharmacy Assistant and Junior Admin
Infinity Custom Pharmaceuticals
06.2021 - 11.2021
- Consistently engaged with email correspondence to maintain timely and effective communication with trusted clients.
- Assisted pharmacy staff with preparing medications and filling orders.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Maintained strict confidentiality ensuring patient privacy.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
Work Placement Team Member
Coles
09.2019 - 10.2019
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Volunteer Sales Assistant
Salvos Store
05.2016 - 02.2017
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Helped customers locate products
- Assisted customers with prompt and polite support in-person and via telephone.
- Executed visual merchandising strategies to attract customers and drive sales.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Established rapport with customers using active listening and interpersonal skills
- Facilitated smoother checkout process on POS systems.
Education
Diploma of Counselling -
Upskilled
02.2025
Certificate lll in Warehousing and Logistics -
01.2020
PaTH Employability Skills Training -
01.2019
Certificate III in Retail -
Alffie
01.2019
Prepare & Serve Espresso Coffee -
HITsa
01.2018
RSA Training -
HITsa
01.2018
Use Hygienic Practices for Food Safety -
HITsa
01.2018
Completed Year 11 -
01.2016
Skills
- Interpersonal Relationship Development
- Skilled in Team Dynamics
- Analytical Problem Solving
- Demonstrated Reliability
- Effective communicator and active listener
- Effective Time Management
Timeline
Pharmacy Assistant and Junior Admin
Infinity Custom Pharmaceuticals
06.2021 - 11.2021
Duty Manager and Sales assistant
Road Tech Marine
01.2021 - Current
Work Placement Team Member
Coles
09.2019 - 10.2019
Volunteer Sales Assistant
Salvos Store
05.2016 - 02.2017
Certificate lll in Warehousing and Logistics -
PaTH Employability Skills Training -
Certificate III in Retail -
Alffie
Prepare & Serve Espresso Coffee -
HITsa
RSA Training -
HITsa
Use Hygienic Practices for Food Safety -
HITsa
Completed Year 11 -
Diploma of Counselling -
Upskilled
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