Andrew Pratt
Hewett,SA
Summary
Highly motivated Regional Sales Manager with talent to drive team spirit and morale while promoting sales techniques and methods. Effective leader with pleasant personality and commitment to build successful teams. Multi-faceted, promoting excellent record of meeting company-defined quotas through exceptional sales strategy. Mentors dealer employees to develop top-performing team members. 39-year progressive career background combined with dedication to corporate growth and development.
Working with all types of dealers, large and small to achieve and increase market share year on year.
Overview
39
39
years of professional experience
Work History
Regional Sales Manager
CNH (Case IH)
05.2021 - 04.2024
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
Regional CBU Manager
CNH (Case IH)
03.2012 - 03.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Sales, Parts & Service Manager
Case IH
03.2000 - 03.2012
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Developed and maintained positive relationships with customers to build rapport and trust.
Parts & Service Manager
Case IH
03.1995 - 03.2000
- Conducted regular meetings with staff members to communicate objectives, share best practices, and solicit feedback for continuous improvement efforts within the department.
- Assisted in the development of annual budgets for the parts department by analyzing historical data and projecting future requirements based on anticipated demand patterns.
- Provided exceptional customer service by resolving complaints promptly and professionally, maintaining a high level of overall satisfaction among clients.
- Organized regular promotional events and special offers to drive increased sales activity within the department.
District Service Manager
JI Case Australia
02.1991 - 03.1995
- Managed a team of technicians, ensuring proper training and adherence to company policies and procedures.
- Played an instrumental role in expanding the client base through targeted marketing initiatives and outreach efforts.
- Ensured compliance with all relevant safety regulations throughout daily operations, minimizing risk exposure for both employees and customers alike.
- Improved customer satisfaction by addressing and resolving service issues promptly and effectively.
Heavy Diesel Mechanic
JI Case Australia
02.1990 - 02.1991
- Reduced downtime for vehicles by quickly diagnosing and fixing mechanical issues.
- Enhanced equipment reliability by performing routine maintenance and repairs on heavy diesel machinery.
- Increased customer satisfaction by providing timely and accurate repair services for their heavy diesel equipment.
- Streamlined workflow in the repair shop, maintaining a clean and organized workspace to facilitate efficient repairs.
- Maintained detailed records of all completed repairs, ensuring proper documentation for future reference or warranty claims.
Apprentice Heavy Diesel Mechanic
JI Case Australia
02.1985 - 02.1989
- Participated actively in continuous learning opportunities such as workshops, seminars, and trade shows to stay current on industry trends and advancements in technology related to heavy diesel engines.
- Maintained high levels of safety compliance with strict adherence to industry regulations and guidelines.
- Improved customer satisfaction by providing thorough explanations of repairs and maintenance procedures.
Skills
- Customer Service
- Strategic Planning
- Business development and planning
- Relationship selling
- Training and mentoring
- Dealer Development
- Sales Leadership
- Deal Closing
Additional Information
- Im married with 2 adult siblings, the my family comes a farming back ground and have always been involved in the machinery industry.
- My current hobbies are fishing, traveling around the in caravan and spending personal time with the family.
- I have delt with dealers in WA, SA, VIC and TAS over the past 35 years while being in the ag industry.
- I also have successfully managed my work/personal time when working from the home office for the past 35 years.
- Enjoy watching and following Motorsports.
- Throughout the past 39 years extensive training on products, systems, sales management OH&S, network development has been completed, extensive Pat Donnelly mentor training was completed over 10 years.
Personal Referees
- Scott Mercer 0418859119, Dealer Principle Larwoods Ag
- Geoff Hage, 0428849610, Owner/DP, Hage Tractors
- Jason Henry, 0427723522, Owner/Director of TTMI
- Lawrence Polga, 0428407636, CNH Product Manager
- Andrew Hobbs, 0408660686, MacDon, dealer/product support
- Scott Harrop 0429530751, CNH Parts & Service Manager
- Dean Smart 0418932103 Case IH Regional Sales Manager, WA
Timeline
Regional Sales Manager
CNH (Case IH)
05.2021 - 04.2024
Regional CBU Manager
CNH (Case IH)
03.2012 - 03.2019
Sales, Parts & Service Manager
Case IH
03.2000 - 03.2012
Parts & Service Manager
Case IH
03.1995 - 03.2000
District Service Manager
JI Case Australia
02.1991 - 03.1995
Heavy Diesel Mechanic
JI Case Australia
02.1990 - 02.1991
Apprentice Heavy Diesel Mechanic
JI Case Australia
02.1985 - 02.1989
Similar Profiles
Preston BeamerPreston Beamer
Business Support Specialist at CNH Industrial/Case IHBusiness Support Specialist at CNH Industrial/Case IH
Quincy BrooksQuincy Brooks
Tester/Repair Technician at Case IHTester/Repair Technician at Case IH
Max WrightMax Wright
General Maintenance at Case IH/Zimmatic’s Five Star EquipmentGeneral Maintenance at Case IH/Zimmatic’s Five Star Equipment
Gary BiggsGary Biggs
Chief Engineer at Svitzer AustraliaChief Engineer at Svitzer Australia
Bevan CrossBevan Cross
Carpenter at RCB CarpentryCarpenter at RCB Carpentry