Andrew Price Almond
Albany Creek
Summary
Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Officer
QantasLink Regional (Sunstate Airlines)
09.2023 - Current
- Ensuring the safe on time flight arrivals and departures
- Managing passengers missed flight connections and onward travel
- Rebooking disrupted passengers on delayed / cancelled flights
- Communicating between relevant departments to ensure on time flight departures
- Documenting flight departures via the provisional on time tracking system
- Recognising loyalty / premium customers to ensure a seamless travel experience and reporting of ancillary services
- Providing updated gate changes and flight arrival / departure times during times of airport disruptions
- Providing accommodation, transport to sourced accommodation, and meal compensation to disrupted passengers during overnight flight changes and disruptions
Event Bartender / EKKA Gate Supervisor
Royal National Agrigcultural Assioation (RNA)
08.2023 - Current
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
- Effectively handling high-pressure situations during peak hours without compromising the quality of customer service or drink preparation, whilst upholding compliant RSA governed regulations
- Tracking of all correct ticketing to allow patron access to RNA yearly Brisbane EKKA festivities
- Managing ticketing errors and the escalation of patron ticket purchases within a team collective
- Occupational Health & Safety of all RNA members, guests and staff
- Foster positive and inclusive atmosphere, making every guest feel welcomed and valued.
Event Usher
Brisbane Entertainment Centre / ASM Global
06.2023 - Current
- Collaboration with Event Supervisors & Security personnel to ensure the safety and well-being of all guests during events.
- Participated in pre-event briefings, staying informed about specific event requirements and expectations.
- Demonstrated adaptability in managing multiple tasks simultaneously during fast-paced events.
- Enhanced guest experience by efficiently directing attendees to their designated seats.
- Monitoring of all patrons under the Occupational Health & Safety while ensuring duty of care is consistently upheld
Executive Services Officer to General Manager of Metro North Financial Services
Royal Brisbane and Women's Hospital
09.2022 - 01.2023
- Executing document briefs for GM approval, and further escalate for relevant bodies within Metro North Finance
- Organise, research and provide quotes for any planned events, functions & conferences
- Provide and distribute meeting minutes from Executive meetings to relevant bodies
- Audit and reconcile team IT provisioned user access
- Ensure and manage stock control for teams within departments
- First hand contact for all team members to provide support for queries that deliver successful outcome or further escalation
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Prepared annual data to determine metrics for operational performance.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Optimized supply chain operations, ensuring timely delivery of products while minimizing logistics costs.
Revenue & Billing Private Practice Officer
Royal Brisbane and Women's Hospital
05.2022 - 09.2022
- Company Overview: Health Care Administration - Royal Brisbane and Women's Hospital
- Auditing historical inpatient chart & raised invoices in compliance with NHRA and Medicare standards
- Reconcile patient medical referrals through consultation software databases
- Process private inpatient invoices to health funds for revenue allocation
- Manual invoice processing for deceased patients and suspended/cancelled private health funds
- Prepare billing invoices through Metro North billing sites
- Consolidating named referrals to existing patient bookings for accounts processing to maximise allocation of funding
- Coordinating Interpreter services for patient bookings
- Liaison with varied clinic doctors to secure urgent booking solutions for patients under CAT1 / Critical Care
Table Games Dealer
The Star Brisbane Treasury Casino
01.2021 - 12.2021
- Dealing Casino Games (Blackjack, Roulette, Baccarat, Sic Bo, Big Wheel, Caribbean Stud Poker) to Casino Table patrons
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behaviour for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
Oncology Ward Clerk, Ward 64
Auckland City Hospital
07.2020 - 10.2020
- Company Overview: Health Care Administration
- Management of admissions and chart preparation of incoming Oncology patients
- Processing of patient discharge and care requirements
- Stock and resource management
- Classification and management of cancer patient data
- Data entry and maintaining of patient file information
- Frontline contact for patients and visitors
- Providing compassionate support to patients and their visitors during 'last days of life' (LDL)
Midhaul 787 Inflight Service Manager
Air New Zealand
10.2014 - 06.2020
- Company Overview: Aviation
- On board leader of cabin crew team, member solely responsible for passenger and cabin crew safety and wellbeing
- Coordination and leading team of flight attendants during pre-flight, duty, layover and post flight tasks and onboarding of new crew members
- Provide premium tailored customer service to Air New Zealand loyalty members
- Responsible for implementing all on board standard and regulatory operating procedures including Emergency protocols, Company and CAA Policies
- Management of cabin service and responsible service of alcohol practises on board
- Management of flight disruptions and impact to passenger planned journey whilst effectively communicating alternative travel outcomes
- Consistently facilitated strong relationships between Customer, Crew and Company
Cabin Supervisor
Virgin Australia Airlines
07.2005 - 10.2014
- Created an enjoyable inflight atmosphere by incorporating entertainment options tailored to various age groups.
- Coordinated with pilots and ground staff, ensuring smooth operations during flights.
- Assisted passengers with special needs or requests, demonstrating empathy and understanding while adhering to airline guidelines.
- Established strong teamwork among crew members through effective communication and collaboration.
- Achievements at Virgin Australia:
- April 2006 - Online Trainer (training and development with new cabin crew online)
- July 2007 - Cabin Supervisor
- May 2008 to May 2009 Virgin Atlantic Exchange program - London UK based
- Resigned from Virgin Australia in October 2014 to seek further career development opportunities within Air New Zealand within their International Flight Operations
Education
Completion of Year 12 Certificate -
Albany Creek State High School
Albany Creek, QLD01.1997
Skills
- Customer support
- Complaint handling
- Retention of high valued customers
- Customer focus
- Resilience
- Protection of company revenue & assets
- Team focus that drives exceptional service delivery
Certification
- Victorian RSA Certificate, 04/30/25
- Air New Zealand Inflight Service Manager, 09/30/15
- Service Ambassador Award - Virgin Australia, 01/31/14
- Virgin Australia Cabin Supervisor, 07/31/07
Personal Information
- Date of Birth: 02/24/80
- Nationality: Australian
Languages
English
Native or Bilingual
Timeline
Customer Service Officer
QantasLink Regional (Sunstate Airlines)
09.2023 - Current
Event Bartender / EKKA Gate Supervisor
Royal National Agrigcultural Assioation (RNA)
08.2023 - Current
Event Usher
Brisbane Entertainment Centre / ASM Global
06.2023 - Current
Executive Services Officer to General Manager of Metro North Financial Services
Royal Brisbane and Women's Hospital
09.2022 - 01.2023
Revenue & Billing Private Practice Officer
Royal Brisbane and Women's Hospital
05.2022 - 09.2022
Table Games Dealer
The Star Brisbane Treasury Casino
01.2021 - 12.2021
Oncology Ward Clerk, Ward 64
Auckland City Hospital
07.2020 - 10.2020
Midhaul 787 Inflight Service Manager
Air New Zealand
10.2014 - 06.2020
Cabin Supervisor
Virgin Australia Airlines
07.2005 - 10.2014
Completion of Year 12 Certificate -
Albany Creek State High School
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