Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of individuals in dynamic, fast-paced settings. Skilled in organizational development, facilitating Culture Programs and an unwavering passion for fostering positive change.
Overview
24
24
years of professional experience
Work History
Managing Director
Self Empolyed - LION FACTORY
12.2021 - Current
Created the initial concept for a first of its kind in the area group training facility. Developed a business plan outlining a vision for a facility that fosters community within the community.
Through extensive research and experience determined the target audience, realistic goals and strategies to ensure ongoing success
Secured necessary legal permits and registrations in regards to fit out and construction as well as insurances in relation to running a fitness facility.
Implemented online portal system for automated memberships.
Directed visual concepts for branding, marketing and social platforms.
Grown the membership from zero to over 150 clients and developed a community around them.
Employ prompt decision-making and in-depth research to resolve issues.
Led screening, hiring and staff scheduling to maintain compliance with group goals.
Trained and motivated employees to perform daily business functions.
Overseeing end-to-end business processes to maintain proficiency and profitability.
With empathy and motivation, consistently engaging and strengthening client relationships and community.
Recruited, hired, and trained initial personnel, working to establish key internal functions.
Supervised creation of exciting merchandise and displays to grow additional income streams.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Initiated fitness challenges that build an encouraging and motivating community amongst members and forged relationships with local business that support the business with monetary and gift prizes.
Hosting health and fitness seminars for the purpose of education, client retention, and recruitment.
Run training classes with up to 20 clients at a time, managing different fitness levels in real time making a group session a personal experience.
Navigated and pivoted as necessary thorugh the challenges of Covid and current economical pressures including inflation and interest rate pressures on clients
Managing Director
Self Employed - ARAIN ELECTRICAL
01.2011 - 10.2023
Fully Licensed Electrical Contractor
Built from the ground up and we did all facets of Electrical supply and installation
Developed marketing and sales systems to generate consistent work flow.
Developed operating management systems and invoicing management software.
Self employed Licensed Electrician, Level 2 Essential Energy endorsed for Overhead and Underground service supply and maintenance.
Level 2 Overhead Underground & Metering
Solar CEC endorsed for design and install also endorsed for battery storage .
Grid Connect Design and Installation Solar PV Systems CEC Accredited.
ARC Refrigeration Council Accredited. Refrigeration license up to 12 KW supply and install .
3M Tinting // Renewable Energy Accredited.
Accredited Eco Electrician
NOTABLE WORKS
Boogie Woogie Beach house and Flow Bar - Major works and renovations with compete re-wire.
Hume Doors Port Macquarie - 100kw Solar installation
Managing Director / Owner
Self Employed - VISION Personal Training Balgowlah
06.2008 - 12.2010
Initiated the business from location and fit out, to building a high performing personal training team and growing the client base from zero to over 250 clients and over 350 1 on 1 sessions per week within a year.
Managed day-to-day business operations.
Managed staff recruitment and staff training on client management, client recruitment and retention, building the team to 8 staff in the first year
Responsible for design and implementing team training and team building exercises
Creating and implementing client retention strategies.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Fostered relationships with surrounding businesses to grow the community within the studio and promote health and well being in the wider community.
Assessed income and expenses and adapted plans to improve profit levels.
Developed business plan, processes and procedures to provide a superior service to clients.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Sold the business to pursue other ventures and life change and it continues to operate as a successful business with one of the original employees as the owner.
Personal Trainer Manager
VISION Personal Training Brookvale
02.2004 - 05.2008
Employed in the start up stage of the studio as a Personal Trainer to assist in building a client database through cold selling and face to face sales.
Sales strategies included hosting and speaking at seminars to groups of prospective clients. Hosting shopping tours, taking groups of clients through a supermarket along with other direct sales initiatives.
Managed up to 8 employees and over 200 clients conducting team training and personal development.
Conducted monthly recruitment seminars and spoke to new students at Australian Institute of Fitness and Freshwater Tafe about working in the industry successfully.
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented operational strategies and effectively built customer and employee loyalty.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Formulated policies and procedures to streamline operations.
Interacted well and empathetically with clients to build connections and nurture relationships.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Apprentice Electrician
Downer Engineering
01.2001 - 11.2004
Worked under supervision of Tradesman Electrician to learn trade and develop electrical knowledge.
Understood and used proper tools and equipment to install and maintain electrical systems.
Organized materials and tools in to maintain clean and neat work areas.
Assisted Tradesman and followed instruction to implement tasks.
Notable jobs and responsibilities
Data crew on Duetche Bank Tower, Sydney. Install trade desk infrastructure, connect test and validate.
Cross City Tunnel, Sydney. Install sub main power and signalling cable terminate and confirm testing light installations.
Macarthur Square expansion mains power installation, main switchboard and switch room installation and termination. Supply sub mains to shop outlets and house power.
Sydney Uni expansion leading hand role supply mains power and sub circuits to new expansions.
Customer Service Specialist
Commonwealth Bank
11.1999 - 11.2000
Telephone Banking Service
Implemented banking services and delivered excellent customer experience
Sales of new Bank Accounts
Education
Certificate IV - Master Trainer
Australian Institute of Fitness
Skills
Sales Leadership
Problem Solving Skills
Project Management
Client Relationships
Team Collaboration
Strategic Planning
Mentoring and Training
Recruitment Strategies
Public Relations
Excellent written and verbal communication
Creative and Critical thinking
Proficiency in digital marketing, social media, and online advertising