Andrew Raymond
Maitland,NSW
Summary
Motivated and determined individual pursuing a long-term career in heavy lifting operations. Strong commitment to hard work and continuous growth. Dedicated to gaining hands-on experience and enhancing a safe and efficient work environment. Eager to learn from seasoned professionals and develop technical skills. Fueled by a positive mindset, flexibility, and unwavering dedication. Prepared to make valuable contributions to the success of the business and overall operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Traffic Controller
Lack Group
02.2024 - Current
- Direct traffic flow at construction sites, ensuring safety protocols are strictly followed.
- Maintain clear communication with site managers and workers.
- Coordinate with project teams to optimise traffic management strategies.
- Adapt quickly to changing site conditions and emergency situations.
- Meticulously monitor and report on traffic patterns, identifying potential hazards.
- Streamline traffic flow, reducing congestion and minimizing project delays.
- Consistently receive positive feedback from site supervisors for efficient operations.
Traffic Controller
Guardian Traffic Solutions
02.2024 - 03.2024
- Coordinate traffic flow using hand signals and radios, ensuring safety and efficiency.
- Collaborate with team to manage multi-directional traffic, enhancing site safety.
- Set up signs and cones to guide vehicles through construction zones effectively.
- Adapt to severe weather and accidents, maintaining smooth traffic operations.
- Ensure public safety by swiftly adjusting strategies during unexpected challenges.
Customer Concierge Operator
Service NSW
- Serve as primary contact, ensuring efficient call transfers and high-quality customer service.
- Facilitated seamless communication, enhancing customer satisfaction and service delivery.
- Utilized strong problem-solving skills to address customer needs and streamline processes.
- Supported administrative tasks to maintain smooth operations and service excellence.
- Demonstrated empathy in assisting guests with special needs, improving overall experience.
Customer Service Agent
Coles Online AU NZ
- Assist customers and drivers with inquiries, ensuring effective communication and support.
- Resolve customer escalations swiftly, maintaining brand reputation and customer satisfaction.
- Build customer trust through empathetic problem-solving and effective communication.
- Improve team communication processes, enhancing efficiency and service delivery.
Education
Bachelor of Nutrition & Dietetics -
University of Newcastle
01.2020
Skills
- Communication
- Team Collaboration
- Adaptability
- Safety Awareness
- Customer Service
- Problem Solving
Certification
- First Aid Certification
- General Construction Induction - White Card
- NSW Traffic Control Work Training (TCWT) Card
- Prepare Work Zone Traffic Management Plan
- Working at Heights Certification
- Confined Spaces with gas testing Certification
- High Risk Work Licenses: Dogman (DG), Forklift (LF), Basic Rigger (RB), Crane (C6), Elevated work platform (EWP)
- Licence to Perform Rigging – Intermediate (RI) (Enrolled – 16/07/2025 to 18/07/2025)
Timeline
Traffic Controller
Lack Group
02.2024 - Current
Traffic Controller
Guardian Traffic Solutions
02.2024 - 03.2024
Customer Concierge Operator
Service NSW
Customer Service Agent
Coles Online AU NZ
Bachelor of Nutrition & Dietetics -
University of Newcastle
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