Andrew Robinson (20)
Townsville,QLD
Summary
I demonstrate self-assurance and poise in various situations, fostering trust and inspiring others. I possess excellent verbal and written communication skills, adept at conveying ideas effectively and fostering positive relationships. I also exhibit patience and empathy, maintaining composure and understanding in challenging circumstances. I am known for a diligent and dedicated approach to tasks, consistently delivering high-quality results with a strong sense of accountability and professionalism. With all these strengths I believe one of my biggest is my ability to cooperate and get a long with a wide variety of people, from different ages and backgrounds, I like to bring a positive energy to the workplace and don't let a stressful day impact my attitude.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bp Connect
Dunedin, Otago
03.2020 - 01.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
Education
High School Diploma -
Taieri College
Otago Region, NZ11-2021
Skills
- Information Security
- Scheduling
- Product Knowledge
- Consultative Sales
- Complaint resolution
- Stock management
- High-energy attitude
- Positive and professional
- Customer Service
- In-store support
- Account Management
Affiliations
- Rugby League
- Rugby Union
- Basketball
- Gym
- Avid reader
Accomplishments
- 2022 Best Back (Rugby Union)
- Level 3 NCEA
- Athletics Age Champion back to back 2016/7
Refernces
- Daniel Acklin and Jessie De la Roche, Managers of BP Connect- 0211930997
- Georgia Robertson- Touch coach- 021 847 845
- Dylan Williams- Rugby Coach- 0402779035
Timeline
Customer Service Representative
Bp Connect
03.2020 - 01.2024
High School Diploma -
Taieri College
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