Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Andrew Ross

Andrew Ross

Rockingham,WA

Summary

Dynamic Senior Sales Associate and Customer Service Supervisor with a proven track record at EB Games and Perth Royale Show. Excelled in strategic selling and sales analytics, driving company growth and improving customer satisfaction. Expert in fostering team leadership and customer engagement, achieving significant improvements in sales performance and service quality.

Overview

3
3
years of professional experience

Work History

Senior Sales Associate

EB Games
05.2022 - 09.2024
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
  • Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.

Customer Service Supervisor

Perth Royale Show
09.2021 - 10.2021
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Education

High School Diploma -

Rockingham Senior Highschool
Rockingham, WA

Certificate I - General Education

South Metropolitan TAFE
Perth, WA

Certificate II - General Education

South Metropolitan TAFE
Perth, WA

Skills

  • Marketing
  • Strategic selling
  • Sales analytics
  • Sales supervision
  • Team Leadership
  • Strategic Planning
  • Opening and closing procedures
  • Processing payments
  • Multitasking
  • Reliability
  • Customer Satisfaction
  • Customer Engagement

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Electronics and Circuit Building
  • Video Gaming
  • Rugby
  • Fixing and Building Computers

Timeline

Senior Sales Associate

EB Games
05.2022 - 09.2024

Customer Service Supervisor

Perth Royale Show
09.2021 - 10.2021

High School Diploma -

Rockingham Senior Highschool

Certificate I - General Education

South Metropolitan TAFE

Certificate II - General Education

South Metropolitan TAFE

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Andrew Ross