Andrew Saavedra

Easy going person with a high value of helping people as well as keeping on task at hand and being a team player, Reliable and efficient worker, friendly and approachable person, who helps out when and where ever and whomever when needed. Has many years experience in CSR not only over the phone but also face to face and one on one. Eger to learn new roles and responsibilities of the job and further my chances or growing in the industry.

• Volunteer at the Cancer society before and during the Daffodil day.
• Ability to embrace demanding workloads and retain a positive attitude to execute delegated tasks successfully.
• Display initiative in finding areas that will contribute to the continuity and organization of the workplace without direction.
• Committed to providing quality and accurate work
• Competent in maintaining confidentiality of sensitive information with discretion and integrity
• Capable to self-manage time efficiently
• Confident to demonstrate talents in problem solving whilst implementing excellent interpersonal skills

• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
• Talent for identifying customer needs and presenting appropriate company product and service offerings.
• Proficient in working independently
• Expertise in resolving escalated customer service issues.
• Proactive in team or group participation to complete routine tasks or contribute towards outcomes to solve challenging problems.
• Provide excellent customer service to satisfy inquiries in person or over the phone.
• Implement assertiveness and remain calm and patient in various situations.
• Ability to identify customer needs and provide the required services quickly.
• Strive to obtain a deeper knowledge of the product and the company to provide a better service to customers.
• Integrate data from word processor, spreadsheet and database files
• Produce published documents
• Operating and maintaining a computer system
• Knowledgeable in producing computer spreadsheets
• Creating and utilizing a computer flat file database
• Knowledgeable of the application and impact of information technology

Highly personable Customer Service Professional with over eight years of experience in account management, claims and sales processing, and call-center operations within the internet service providers, managing health practitioners inquiries and servicing customers at the highest level and professional standards.

• Michelle Cameron, Deputy Principal, +64 6 3277024
• Heeni McAleese, Learning Center, +64212967195
• Bex Carr, Trainer & Supervisor, +64274487641
• Maureen Hamohona, Trainer at HealthPAC, +64 6 3491990
• Sai BP Connect Whanganui, +64 6 3450242