Andrew Sant
Sydney,NSW
Summary
Accomplished Business Process Analyst with a proven track record at WaterNSW for enhancing operational efficiency and productivity through process automation and optimization. Skilled in stakeholder management and workflow analysis, demonstrated success in implementing solutions that streamline operations and improve team collaboration. Expert in business analysis and effective communication, consistently achieving significant process improvements. Ambitious Business Process Analyst aiming to leverage 6 years of expertise in spearheading business solutions to optimize organizational performance. Well-versed in liaising between IT professionals and business leaders to transform business goals into actionable improvements and profitable outcomes. Demonstrated success in developing and interpreting logical data models to identify opportunities for performance improvement. Polished Business Process Analyst with exemplary process review, relationship management and multitasking skills. Respectful professional skillful performing implementation support and direction for process improvement.
Overview
6
6
years of professional experience
Work History
Business Process Analyst
WaterNSW
07.2021 - Current
- Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
- Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
- Identified opportunities for cost savings through streamlined processes while maintaining quality standards.
- Implemented new process automation tools to enhance overall workflow and increase operational efficiency.
- Collaborated with upper management to drive strategy and implement new processes.
- Performed root-cause analysis on recurring issues within existing processes, identifying solutions that addressed underlying causes effectively.
- Collaborated with cross-functional teams to develop optimized business processes, resulting in improved collaboration and communication.
- Provided ongoing support to team members during transition periods following process updates, minimizing disruption and maintaining productivity levels.
- Managed project timelines and deliverables associated with business process improvements, ensuring successful completion within established timeframes.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Presented findings from process analyses to senior management, securing buy-in for recommended improvements and facilitating implementation efforts.
- Built strong relationships with stakeholders through positive attitude and attentive response.
- Generated ad-hoc reports to evaluate specific business requirements.
- Collaborated with stakeholders to identify business needs.
- Mentored and guided employees to foster proper completion of assigned duties.
Business Analyst
Sydney Trains
09.2020 - 07.2021
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Performed gap analysis to identify areas of improvement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Collaborated with stakeholders to define project objectives and criteria.
Business Process Analyst
TAFE NSW - Ultimo
11.2018 - 07.2020
- Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
- Implemented new process automation tools to enhance overall workflow and increase operational efficiency.
- Maintained strong working knowledge of CRM and business intelligence tools and operational features.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Analyzed and assessed functional and organizational activities.
- Designed custom reports and dashboards using data analytics tools, providing valuable insights into the effectiveness of implemented changes.
- Coordinated weekly meetings for internal and external groups.
- Created dashboards to monitor and track key performance indicators.
Education
Bachelor's Degree - Information & Communications Technology
Western Sydney University
Sydney, NSW04.2018
Skills
- Technical team interactions
- Team Collaboration
- Effective Communication
- Process change management
- User Acceptance Testing
- Procedure updating
- Business process modeling
- Workflow Analysis
- Requirements Gathering
- Stakeholder Management
- Project objective understanding
- Business Analysis
- Workflow Optimization
- Process Mapping
- Technical Writing
Timeline
Business Process Analyst
WaterNSW
07.2021 - Current
Business Analyst
Sydney Trains
09.2020 - 07.2021
Business Process Analyst
TAFE NSW - Ultimo
11.2018 - 07.2020
Bachelor's Degree - Information & Communications Technology
Western Sydney University
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