Andrew Sezonenko
Wetherill Park,NSW
Summary
Dynamic professional with extensive experience at Australian Administration Services, excelling in member investment processing and team supervision. Proven track record in quality assurance and exceptional customer service, fostering strong relationships while ensuring regulatory compliance. Adopt at problem-solving and team building, driving operational excellence and enhancing service delivery.
Team focused, team driven, dedicated employee looking for a change in career and willing to learn new tasks and skills to adapt in a new environment.
Overview
29
29
years of professional experience
Work History
Supervisor Services Team REST/Hesta/Cbus
Australian Administration Services / Link Market Services
Parramatta, Nsw
01.2017 - 01.2024
- Authorising Member Investment Choice applications
- Authorising Direct Debit forms
- Authorising Transfer Ins / Member Voluntary / Downsizer payments etc
- Customer service
- Processing and checking member apps
- Supervising a team
- Count inquiries
- Quality checking of internal staff work and provide feedback and coaching as required
- Arrange for electronic files to be uploaded for processing
- Delegation of work within the team
- Communicating with employers both verbally and in writing
- Managing staff
Member Services Team REST
Australian Administration Services / Link Market Services
Parramatta, Nsw
01.2014 - 01.2017
- Process transfer ins via the Hub
- BAT/PVT testing
- Processing Member Investment Choice applications
- Processing of direct debit forms
- Processing of member direct contributions
- Daily reporting to both team leader and REST
- Assist with enquiries for complaints, investigations, etc
- Process rollover initiation requests
- Processing of member contributions
- Processing of notices of intent to claim a tax deduction from members
REST Personal Division Team
Australian Administration Services / Link Market Services
Parramatta, Nsw
01.2008 - 01.2014
- Processing of member applications within REST Personal Division
- Process Insurance – Insurance apps, IP Decision/closed reports
- Liaise with the funds insurer regarding insurance requests to AIA
- Process rollover initiation requests
- Processing of benefit transfers into the fund
- Processing of member contributions
- Processing of notices of intent to claim a tax deduction from members
- Customer Service
Electronic Data Transaction Team (acting Supervisor)
Australian Administration Services / Link Market Services
Parramatta, NSW
01.2006 - 01.2007
- Quality checking of internal staff work and provide feedback and coaching as required
- Arrange for electronic files to be uploaded for processing
- Delegation of work within the team
- Communicating with employers both verbally and in writing
- Managing staff
- Customer Service
Small Paper Team
Australian Administration Services / Link Market Services
Parramatta / Rhodes , Nsw
03.1995 - 01.1998
- Processing of employer contributions
- Processing of member application forms
- Processing termination requests from employers
- Respond to member and employer enquiries verbally and in writing
- Customer Service
- Managing super funds
- Managing super inquiries
Electronic Data Transaction (EDT) Team
Australian Administration Services / Link Market Services
Parramatta, Nsw
01.1998 - 01.2008
- Process contributions for large employers via EDT
- Respond to email enquiries
- Ringing employers
- Customer Service
- Enquiries
- Admin
- Data Entry
Education
Certificate - Marketing
Williams Business College
01-1994
HSC -
Canley Vale High
Sydney, NSW09-1993
Skills
- Member investment processing
- Direct debit authorisation
- Team supervision
- Quality assurance
- Customer relationship management
- Regulatory compliance
- Attention to detail
- Problem solving
- Team building
- Experience in leadership
- Exceptional customer service
References
- Viona Malala-Faavae, Team Leader- 0403 229 766
- Vanessa York, Team Leader- 0412 658 857
Personal Information
Date of Birth : 1/8/1975
References
References available upon request.
Timeline
Supervisor Services Team REST/Hesta/Cbus
Australian Administration Services / Link Market Services
01.2017 - 01.2024
Member Services Team REST
Australian Administration Services / Link Market Services
01.2014 - 01.2017
REST Personal Division Team
Australian Administration Services / Link Market Services
01.2008 - 01.2014
Electronic Data Transaction Team (acting Supervisor)
Australian Administration Services / Link Market Services
01.2006 - 01.2007
Electronic Data Transaction (EDT) Team
Australian Administration Services / Link Market Services
01.1998 - 01.2008
Small Paper Team
Australian Administration Services / Link Market Services
03.1995 - 01.1998
Certificate - Marketing
Williams Business College
HSC -
Canley Vale High
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