Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Andrew Smith

Summary

Results-oriented Collections officer with almost 5 years of expertise in leading high-performing teams and developing scalable processes facilitating accurate billing and collections processes. Focused on eliminating issues contributing to account delinquency and streamlining collections best practices. Excited to bring history of innovation and relationship-building skills to growing organization. Adept at persuading customers and obtaining payments. Strong researcher with excellent skip tracing skills and capabilities top-notch follow-through and meticulous attention to detail.

Overview

6
6
years of professional experience

Work History

Recoveries Officer

Westlawn Finance
02.2024 - Current
  • Kept abreast of industry trends and regulatory changes, adapting tactics accordingly to maintain compliance with applicable laws and regulations.
  • Coordinated with internal departments to ensure prompt resolution of customer disputes, facilitating timely payment recoveries.
  • Assisted in creating policies and procedures for the efficient operation of the collections department, streamlining processes and improving overall performance.
  • Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
  • Collaborated with legal teams to initiate legal actions against non-compliant debtors, resulting in successful recoveries.
  • Multitasked effectively between numerous cases simultaneously as well as maintained high levels of organization throughout my workday.
  • Improved company''s recovery rate by efficiently managing a portfolio of overdue loans and credit card accounts.

Collections Officer (Hardship Litigation and Recovery)

Resimac Group
10.2022 - 01.2024
  • My role sits under the head of Collections in the Collection and litigation and hardship team
  • My KPIs revolve around collection of outstanding monies and early response to minimise financial risk and loss of monies
  • This as well as providing hardship support and legal action if necessary
  • Key Activities include: - asset recovery up to $100 million - assessing and approving hardships - assessing and mitigating risks - build rapport with account owners - portfolio management - Liaison with solicitors, on highrisk accounts +90 day arrears
  • (Issuance of Defaults, statements of claims and writs on titles) Providing the current economic recession and the pressure from regulators upon landers, my role is pivotal to ensure compliance as well as preventing financial loss to the whole organisation
  • On top of my BAU activities and thanks to my proactive attitude, I have been entrusted with significant responsibilities regarding the implementation of a new finance system Finacle and was elected first point of contact for all staff training and troubleshooting helping the company undergoing a significant transition and manage change related issues
  • This has ensured improvement in daily operation and significant increase in efficiency
  • Further to the above have worked greatly in the implementation and training of our offshore staff based in manilla where, I trained extensively in the current collection and recoveries process of the early-stage accounts
  • Have developed my training and leadership skills through this process as a direct assistance to the team in Manilla for all their required assistance.

Legal Support Specialist

Complete Credit Solutions
07.2021 - 08.2022
  • I was responsible for managing a ledger of overdue receivables with a face value of approximately $2.5 Million
  • I was responsible for ensuring a high recovery rate on payable funds through use of self-represented litigation and negotiation
  • Utilising a thorough understanding of the commercial litigation and debt recovery process, with a very creative approach to resolving our most complex matters
  • I maintain a sound knowledge base in personal insolvency legislative and external policy changes ensuring effective and complaint management of bankruptcy matters.

Senior Customer Relationship Specialist

Complete Credit Solutions
03.2019 - 07.2021
  • As a Senior Customer relationship Specialist, I fill an amplitude of different roles and functions of the operations of Complete Credit Solutions, From Managing an ever-increasing ledger of over 600+ accounts end to end with a face value of over $6.5 Million
  • Making suitable arrangements with customers as per our credit policy Monitoring financial hardship, variations, bankrupts and defaults register Responding to inbound collection
  • I am responsible for department reporting and invoicing, utilising excel, to ensure we maintain a trajectory towards exceeding quarterly monthly and daily KPI’s
  • I am responsible for providing guidance on day-to-day operations and have been mandated with developing a cohesive and structured approach towards our contentious matters

Education

Bachelor of Communication and Law -

University of Western Sydney, Parramatta Campus

Skills

  • Legal Document Preparation
  • File Organization
  • Cross-Functional Communication
  • Document Editing
  • Event Planning
  • Customer research
  • Outbound Calling
  • Credit adjustments
  • Staff Development
  • Investigative research
  • Collections
  • Sales experience
  • Payment posting
  • Debt management
  • Collections background
  • Skip tracing techniques
  • Excellent negotiation skills
  • Clear written communication
  • Legal Compliance

Personal Information

  • Age: 27
  • Date of Birth: 12/27/1996

Timeline

Recoveries Officer

Westlawn Finance
02.2024 - Current

Collections Officer (Hardship Litigation and Recovery)

Resimac Group
10.2022 - 01.2024

Legal Support Specialist

Complete Credit Solutions
07.2021 - 08.2022

Senior Customer Relationship Specialist

Complete Credit Solutions
03.2019 - 07.2021

Bachelor of Communication and Law -

University of Western Sydney, Parramatta Campus

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Andrew Smith