Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

ANDREW SMITH

Smithfield,Australia

Summary

Dynamic leader with a proven track record at Hotel Hinchinbrook, excelling in complaint resolution and adaptability. Skilled in transforming challenges into opportunities, enhancing customer satisfaction, and driving team performance. Achieved significant revenue targets through innovative strategies and exceptional account management, maintaining a positive and professional approach.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Customer Service Representative

star liquor
Cairns, Qld
08.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Supported sales team members to drive growth and development.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Cafe Manager

cafe kuranda
Kuranda, Qld
04.2024 - 11.2024
  • Prepared and cooked menu items according to recipes, ensuring proper portion size and quality of food.
  • Cleaned work area, equipment and utensils used in cooking.
  • Stocked kitchen with supplies such as ingredients, condiments, spices, seasonings and other necessary items for the day's shift.
  • Monitored food inventory levels and placed orders when needed.
  • Assisted in creating daily specials based on seasonal ingredients.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Maintained a safe working environment by adhering to all safety regulations while preparing meals.
  • Supervised kitchen staff during shifts including dishwashers, prep cooks and line cooks.
  • Inspected supplies delivered from vendors for freshness and quality prior to use in preparation.
  • Trained new employees on kitchen procedures and policies.
  • Ensured compliance with local health department regulations regarding food storage requirements.
  • Kept accurate records of sales transactions throughout the shift.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.

General Manager

Hotel Hinchinbrook
Ingham, Queensland
01.2015 - 04.2023
  • Achieved revenue and profit targets through solid promotional and budget control strategies
  • Resolved employee, customer, and contractor issues using strong conflict mediation and problem-solving abilities
  • Guaranteed top-notch service standards and memorable customer experiences for every guest
  • Expense management
  • P & L analysis
  • Recruitment training
  • Stock control
  • Rosters
  • Time management with a structure
  • Creating new menu items and team building with chefs and staff creating new products
  • Health and safety supervisor

General Manager

Imperial Hotel
Sunshine Coast, QLD
02.2013 - 12.2015
  • Deployed solid budget control strategies to achieve revenue and profit targets
  • Led teams by example to deliver exceptional standard of work
  • Planned strategies to achieve profitability, guest satisfaction and employee retention objectives
  • Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions
  • Organized staff schedules to close gaps and maximize financial results
  • Set team performance targets to motivate and reward staff
  • P & L analysis
  • Rosters
  • Liquor accord attendance
  • Live music coordinator
  • Functions coordinator
  • Stock control
  • Team management

Assistant Manager

Gracemere Hotel
Rockhampton, Queensland
02.2012 - 12.2013
  • Actively involved in all aspects of the hotel
  • Assisting the venue manager deliver contribution & return on capital
  • Responsible for maintaining hotel health and safety
  • Actively involved in training of staff
  • Stock control - ordering monitoring GP% reducing & maintaining stock loss % with regular stock takes
  • Conducting team meetings
  • Improving staff morale at all times

Hotel Manager

Leichardt Hotel
Rockhampton, Queensland
01.2009 - 02.2012
  • Expense management
  • P & L analysis
  • Membership programs
  • Functions /weddings
  • Social media marketing
  • Emergency control
  • Hazard management
  • Payroll administration
  • HR recruitment
  • Rosters
  • Stock control

Manager

Ha Penny Bridge
Geelong, Queensland
02.2006 - 11.2008
  • Enforced safety procedures and monitored compliance
  • Cross-trained staff in secondary roles to expand operational diversity
  • Supervised and guided employees to reach company objectives
  • Covered daily business requirements with well-organized schedules and properly delegated assignments
  • Planned and executed strategies to increase business and drive profit growth
  • Trained team to deliver optimal products and guest service
  • Established fruitful working relationships with employees, management and vendors
  • Scheduled adequate team to meet labor cost standards

Enlisted Soldier

ADF
Darwin, Northern Territory
04.2000 - 03.2005
  • In this role I developed a lot of skills at which served me well in my future

Education

DIPLOMA IN HOSPITALITY -

Skills

  • Complaint resolution
  • Product knowledge
  • Dispute resolution
  • Adaptability and flexibility
  • Account management
  • Positive and professional
  • Customer service
  • Stress management

References

  • STUART COCKING, HOTEL OWNER, 0439916982
  • BRETT WATSON, HOTEL OWNER, 0418880425
  • MARTIN SMITH, HOTEL OWNER, 0438254439

Certification

  • RMLV
  • First Aid / CPR
  • Open Drivers License
  • Security Monitoring License
  • Food Safety Certificate

Timeline

Customer Service Representative

star liquor
08.2024 - Current

Cafe Manager

cafe kuranda
04.2024 - 11.2024

General Manager

Hotel Hinchinbrook
01.2015 - 04.2023

General Manager

Imperial Hotel
02.2013 - 12.2015

Assistant Manager

Gracemere Hotel
02.2012 - 12.2013

Hotel Manager

Leichardt Hotel
01.2009 - 02.2012

Manager

Ha Penny Bridge
02.2006 - 11.2008

Enlisted Soldier

ADF
04.2000 - 03.2005

DIPLOMA IN HOSPITALITY -

Similar Profiles

CREATE PROFILE
ANDREW SMITH