- Playing Sports
- Outdoor Recreation
- Music
- Watching Movies and TV Shows
Andrew Smith
Yagoona
Summary
Experienced with operational management, process optimization, and team leadership. Utilizes strategic planning and resource allocation to drive efficiency and growth. Track record of implementing successful initiatives and fostering collaborative work environment.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Operations leader with track record in driving efficiency and productivity. Known for strategic planning, process optimization, and effective resource management. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in logistics, project management, and continuous improvement. Trusted to deliver high-quality outcomes in dynamic environments.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
Head of Operations
Holman Barnes Group
08.2006 - Current
- Assisted in developing operational procedures to enhance efficiency and workflow.
- Supported daily operations by coordinating schedules and logistics for team activities.
- Learned and applied safety protocols to maintain a secure working environment.
- Collaborated with team members to ensure adherence to quality standards and best practices.
- Engaged in training sessions to improve understanding of key tools and systems used in operations.
- Contributed to process improvement initiatives aimed at optimizing resource utilization.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in recruiting, hiring and training of team members.
Relief Venue Manager
Merrrylands RSL
10.2000 - 06.2006
- Developed operational protocols to enhance venue efficiency and safety standards.
- Managed event logistics, ensuring seamless execution and high-quality guest experiences.
- Trained and supervised staff, fostering a collaborative team environment focused on excellence.
- Established positive working relationships with local authorities such as police departments and licensing boards to ensure compliance with regulatory requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Diploma - Diploma of Hospitality
Quality Training & Hospitality College
Sydney11-2015
Skills
- Operational excellence
- Business analysis
- Organizational development
- Safety management
- Teamwork and collaboration
- Team leadership
- Strategic planning
- Decision-making
- Staff development
- Hiring and onboarding
- Operations management
- Customer relations
Accomplishments
- Worked my way up from Relief Supervisor/Cash Controller when commenced at Wests Ashfield in 2006 to now Head of Operations
- When amalgamated with Tigers Sydney Markets in late 2020 (now Markets Club), was appointed Operations Manager of the Markets Club and took it to where it is now. Back when amalgamated, Tigers had an average of 250K slot turnover per week and now averaging at over 2mil per week.
- Was appointed Operations Manager of Croydon Sports as well as Markets Club from 2022. Have seen growth and exceeding expectations.
- Looked after all Operations including Marketing, Promotions and Events at both venues.
- Supervised team of 10 managers and 30+ staff members whilst being Operations Manager at both Markets Club and Croydon Sports.
- Recently brought back to Wests Ashfield as Head of Operations to assist with management changes and also departments which needed leadership.
Interests
Timeline
Head of Operations
Holman Barnes Group
08.2006 - Current
Relief Venue Manager
Merrrylands RSL
10.2000 - 06.2006
Diploma - Diploma of Hospitality
Quality Training & Hospitality College